Microsoft customer service solutions Archives

12 Statistics That Show Millennials Expect Even More from Customer Service

July 15, 2016

By Tricia Morris

While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I…...Read more

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Government Customer Service: Lead the Campaign to Improve Public Perception

August 14, 2015

By Tricia Morris

In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector…...Read more

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2015 Customer Service Trends to Watch

January 16, 2015

By Tricia Morris

As time and technology advance, customer service delivery – with the continuing emergence and convergence of service channels – is becoming increasingly complex. Yet, from the customers’…...Read more

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New investments to help partners enable resilient organizations worldwide

This morning, I’m honored to welcome thousands of Microsoft partners from around the world to Microsoft Inspire. On a virtual stage, broadcast live and then available to view on-demand, I’m sharing how partners are helping organizations navigate the current crisis, and detailing new investments across Microsoft Dynamics 365 and Microsoft Power Platform to help partners...Read more

Microsoft acquires Orions Systems to expand Dynamics 365 capabilities

Helping organizations maximize the potential of their observational data The role of computer vision is rapidly expanding to include helping businesses run better and increase earning potential. Retailers, for example, can better manage their physical spaces by gaining a deeper understanding of customer behavior. However, most brick-and-mortar retailers lack the right data to track real-world...Read more

MBAS 2020: Moving forward, together

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to...Read more

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