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5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

Hyper-personalized, self-driven, seamless interaction across any channel at any time is no longer a nice-to-have but a must-have as customers want to engage on their own terms and expect businesses to deliver even better experiences. Read more

2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform

In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023. Read more

Live from Microsoft Ignite 2022: Introducing new AI, automation, and collaboration capabilities for Dynamics 365

This year at Microsoft Ignite, we are showcasing new AI, automation, and collaborative solutions that help your business be more efficient, engage better across teams and departments, and deliver more breakthrough customer experiences. Read more

Blog posts for Microsoft Dynamics CRM Customer Service