Microsoft Dynamics CRM Customer Service Archives

October 9, 2015

13 Shocking Customer Service Statistics

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. Recent consumer surveys have…...

June 5, 2015

Would Your Brand Win the Customer Service Popular Vote?

By Tricia Morris

In watching the coverage of the 2016 U.S. presidential race, some recent pre-election polling questions regarding public perception also seem to ring true for brands’ and organizations’ customer…...

Bringing mixed reality and Dynamics 365 together

Hey everyone! I hope this note finds you well. For those who have been following and participating in our mixed reality journey, welcome to our new home in the Dynamics 365 blog! For those new to us, on behalf of everyone who works on mixed reality business applications at Microsoft it is our pleasure to...

...

James Phillips

Corporate Vice President, Engineering

Bringing our October 2018 release to life at Ignite

As we continue our momentum and investments in Microsoft business applications, I’m excited to highlight some of the new capabilities in the October 2018 release of Dynamics 365 and the Power platform at Ignite 2018 today. In my keynote at the event with Alysa Taylor, we are featuring two customers, Polaris Industries and Northwell Health....

...

Charles Lamanna

General Manager, Business Applications Platform

October update brings new user experience to Dynamics 365 for Customer Engagement

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a...

...