13 Shocking Customer Service Statistics
It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. Recent consumer surveys have……Read more
Blog posts for Microsoft Dynamics CRM Customer Service
Would Your Brand Win the Customer Service Popular Vote?
In watching the coverage of the 2016 U.S. presidential race, some recent pre-election polling questions regarding public perception also seem to ring true for brands’ and organizations’ customer……Read more