Customer service channels aren’t changing; there are just a lot more of them these days, including two top game changers: social and mobile. While social customer service receives a whole lot of……Read more
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 Gartner Customer 360 Summit , here are 10 terrific insights shared by key Gartner customer service and experience……Read more
The Heartbleed vulnerability in OpenSSL ( CVE-2014-0160 ) has received a significant amount of attention recently. While the discovered issue is specific to OpenSSL, many customers are wondering whether……Read more
In the Age of the Customer, people have quicker access to information, they are always connected and have a more powerful voice. That means businesses are increasingly looking at how they can deliver better……Read more
I am pleased to announce the release of the Microsoft Dynamics CRM Online iPad experience for salespeople, as well as new enterprise social networking scenarios offered through Yammer. Now you can access……Read more