Winning customers is like running for the President of the United States; the competition is stiff and everyone seems to be full of it. Using the right CRM tools and resources makes running your campaign… Read more
When you made the choice to enter the high-stakes world of sales, it took guts. Competition is the name of the game in this arena, and to the victors go the rewards of survival and growth. Now that you’re… Read more
According to the American Express Customer Service Barometer , 99% of consumers surveyed say that getting a satisfactory answer or being connected to someone knowledgeable (98%) are the most important… Read more
If you want a successful field service organization, it requires a lot of parts to come together: Your culture Your processes Your operations Your customer service Your… Read more
We want your field service organization to make money. (Hopefully you want that too.) Isn’t that one of the goals of most businesses? To make money, regardless of your specific customer service… Read more
…And Help You Truly Work Together If you’re still doing business the way you’ve always done business, you’re behind the curve. Maybe you understand that already and are scrambling… Read more
In field service, as in other areas of commerce and industry, the most successful businesses are those that let their customers drive change and progress . As most field service providers recognize today… Read more
Today’s business landscape is a far cry from that of only a decade ago. With the rise of mobile devices and cloud-based tools and applications, the way we interact with customers and manage operations… Read more
There’s a big difference between putting up good numbers and operating a world class sales organization. To perform well you need to hire top talent, train reps well, and help them meet quotas. But… Read more
Customers today are well-informed, and have high expectations. As your business expands, whether by offering new products and services or entering new markets, your customer relationship management (CRM… Read more
New Release Delivers ground-breaking service capabilities, portal solutions and even more intelligence It is my honor to announce today that our spring wave of Microsoft Dynamics CRM 2016 will be available… Read more
Your business is blossoming. You’ve watched it grow from a blip on the economic radar to a serious local contender. You know it’s time to expand, but the phrase “growing pains”… Read more