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Dynamics 365 Blog

The new light-weight CRM App for Outlook 

What is it? With no installation, no configuration, and no additional log-in steps, you can now quickly track your important customer emails directly within Outlook, whether on your PC or Mac running the desktop version of Outlook, or on the go through Outlook Web Access on your laptop or phone (Windows, Android, or iOS). You...

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Just released: Documentation for the Microsoft Dynamics CRM 2016 Products Wave 

There are many exciting new features available in CRM 2016! Here’s where to find all the documentation for admins, developers, and end-users for Microsoft Dynamics CRM Online 2016 Update or Microsoft Dynamics CRM 2016 (on-premises).   New feature lists and update prep If you’re wondering,“What’s new?”, “How does this impact us?”, and “What should I know before...

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Auto publish and expire knowledge articles 

We’re really excited about the new Knowledge Management capabilities  we shipped as part of Microsoft Dynamics CRM 2016. One of the common scenarios for Knowledge Managers is to schedule knowledge articles to be published and removed from public access at a specific time. Let’s say you’re the Knowledge Manager for our infamous Contoso wearables company. Your...

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Knowledge article lifecycle: An introduction 

The introduction of the Knowledge Article entity in Microsoft Dynamics CRM 2016 comes with many new and exciting features designed to bring strong knowledge management capabilities into Dynamics CRM. I am excited to explain a little bit more about the lifecycle, which is a key concept in the new Knowledge Article entity. I will cover...

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