mobile customer service Archives

55% of Customer Service Interactions Now Begin Online

June 17, 2016

By Tricia Morris

Consumers today expect to engage with brands just as easily online and on their mobile devices as they do on the phone or in person (if not more so). Microsoft’s 2016 State of Global Customer Service…...

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5 Reasons Mobile Customer Service Must Be a 2015 Priority

January 23, 2015

By Tricia Morris

Think about the growth of the mobile device market. Smartphone purchases have already surpassed PC purchases, but by 2017, 87% of the worldwide smart connected device market will be tablets and smartphone…...

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2015 Customer Service Trends to Watch

January 16, 2015

By Tricia Morris

As time and technology advance, customer service delivery – with the continuing emergence and convergence of service channels – is becoming increasingly complex. Yet, from the customers’…...

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15 Customer Service Predictions for 2015 & Beyond

December 19, 2014

By Tricia Morris

“The trouble with the future is that is usually arrives before we’re ready for it.” ~ Arnold H. Glasow Customer expectations are changing and growing just as rapidly as the channels and…...

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From Promise through Post-Sales: Is Your Customer Experience Aligned?

September 17, 2014

By Tricia Morris

As product and service availability, as well as price, begin to fade as competitive differentiators, customer service and engagement have quickly risen to take their place. Early customer-centric leaders…...

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Esteban Kolsky, Parature, Ask.com Tell Why Knowledge is Key in Customer Service

September 10, 2014

By Tricia Morris

When it comes to service and support, customers don’t long for conversation. They want answers, fast. According to Parature’s 2014 State of Multichannel Customer Service Survey , customers…...

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To Amplify Customer Satisfaction & Brand Loyalty, Give Customer Service a Bigger Voice

September 8, 2014

By Tricia Morris

If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child…...

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Location, Location, Location: Bing Maps, Parature Come Together on Spatially-enabled Customer Care

August 29, 2014

By Tricia Morris

NOTE: The following is a guest post by Parature, from Microsoft Technical Specialist, Geoff Innis. Geoff came to Microsoft with the acquisition of Multimap in 2007, and enjoys helping organizations optimize…...

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10 Top Customer Experience Takeaways from CRM Evolution

August 25, 2014

By Tricia Morris

While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer…...

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Microsoft’s Fred Studer, Duke Chung Talk Top Trends in Customer Service

August 22, 2014

By Tricia Morris

In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, it’s customer service that now stands out as…...

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Microsoft, Parature, Ask.com Discuss Customer Service Best Practices, Trends at CRM Evolution

August 13, 2014

By Tricia Morris

On August 18 – 20, the Big Apple will play host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference will run…...

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INFOGRAPHIC: 2014 State of Multichannel Customer Service

August 8, 2014

By Tricia Morris

A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren’t going away, but new ones like social are…...

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Release wave 2 launches with over 400 updates, new apps, and industry solutions

2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. This release wave—one of our largest to date—showcases our continued investment in artificial intelligence to...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Showcasing new business opportunities with the Microsoft Automotive Accelerator

Starting next week at IAA – New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts like electromobility, and many industry disruptors in Frankfurt. This year at IAA – New Mobility World asks the questions: “How are society, business, indeed our whole way...

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Steven Guggenheimer

Corporate Vice President - AI & ISV Engagement

Industry Accelerators: Rapidly deploy solutions specific to your industry

Every organization is becoming a data company, striving to manage and extract value from volumes of data across departments, from traditional sources such as operations, finance, sales, and marketing to digital sales and marketing initiatives, and new observational sources like device telemetry and customer sentiment analysis. The struggle most organizations face is managing data stashed...

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Blog Posts for Tag: mobile customer service

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