15 Customer Service Predictions for 2015 & Beyond
“The trouble with the future is that is usually arrives before we’re ready for it.” ~ Arnold H. Glasow Customer expectations are changing and growing just as rapidly as the channels and… Read more
Blog posts for mobile customer service
To Amplify Customer Satisfaction & Brand Loyalty, Give Customer Service a Bigger Voice
If sales, marketing and customer service were siblings, sales would typically be perceived as the outgoing one; marketing as the favorite that gets the biggest allowance, and customer service as the child… Read more
10 Top Customer Experience Takeaways from CRM Evolution
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer… Read more
Microsoft’s Fred Studer, Duke Chung Talk Top Trends in Customer Service
In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, it’s customer service that now stands out as… Read more
10 Top Customer Experience Takeaways from Gartner Customer 360
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 Gartner Customer 360 Summit , here are 10 terrific insights shared by key Gartner customer service and experience… Read more