News and Events - Microsoft Dynamics 365 Blog

Helping customers compete and accelerate innovation with the cloud, AI and a new approach to Talent

November 1, 2017

By Alysa TaylorCorporate Vice President, Industry, Apps, and Data Marketing

Ever since the mainframe, customers have been dealing with business apps that were little more than forms, over siloed data, tied to monolithic CRM and ERP suites that were hard to customize. We believe we can do better....Read more

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Modernizing Business Process with Cloud and AI

September 25, 2017

By James PhillipsPresident, Digital Transformation Platform

The world is awash with digital transformation. Every customer and partner that I talk to, across every industry, is pursuing it. Why? To stay ahead of the competition, realize new opportunities, new markets…...Read more

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Simplifying Dynamics 365 offerings

September 22, 2017

By Alysa TaylorCorporate Vice President, Industry, Apps, and Data Marketing

This week, I had the opportunity to meet with many of our top Microsoft Dynamics partners at our annual Inner Circle event. The event serves as an opportunity to recognize and get feedback from partners…...Read more

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Achieving Greater Business Productivity with PowerApps

August 22, 2017

By Umran HasanSenior Product Marketing Manager, Dynamics 365

The advances in productivity that modern enterprise software has brought to business users have always been tempered by the limits of standard software…...Read more

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Microsoft Dynamics 365 for Sales named a leader in latest The Forrester Wave: Sales Force Automation Solutions, Q2 2017

July 13, 2017

By David HeldSenior Product Marketing Manager with Microsoft

As we head into the new fiscal year at Microsoft, we continue to see the transformation of the buyer-seller dynamics. Buyers unequivocally have higher expectations and more influence. At the same time…...Read more

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Helping partners innovate in business applications

July 10, 2017

By James PhillipsPresident, Digital Transformation Platform

At Microsoft Inspire this year, more than 18,000 partners, customers and business leaders will hear our CEO and leadership talk about the critical role our partners play in enabling customers to transform…...Read more

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Accelerating Digital Transformation with Technology

July 5, 2017

By Umran Hasan

While enterprises worldwide embrace digital experiences to meet rising customer expectations, they are also applying digital transformation strategies to remain competitive and drive revenue growth. …...Read more

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Differentiate your business with exceptional field service

June 20, 2017

By Matt KreschDirector, Product Marketing

Quick; think of a business that provides excellent service each time you interact with them. Are you likely to remain loyal to their brand? Have you raved about them to your friends and family? Chances…...Read more

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Introducing Microsoft Dynamics 365 Germany

June 1, 2017

By Kees Hertogh

Microsoft Dynamics 365 Germany is now available for customers in Germany, the European Union and European Free Trade Association countries. This new and unique offering stores customer data in the German…...Read more

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Microsoft Dynamics 365 Services – Now Available from United Kingdom Datacenters

May 4, 2017

By Kees Hertogh

Microsoft’s mission is to empower every person and every individual on the planet to achieve more. To that end, we are pleased to announce the availability of Microsoft Dynamics 365 services from…...Read more

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New Dynamics 365 capabilities to drive your business forward

April 24, 2017

By Community Manager

Scott Guthrie – Executive Vice President, Cloud and Enterprise Group, Microsoft – announces today exciting new Dynamics 365 capabilities and invites you to join the Microsoft Business Forward web…...Read more

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Microsoft Wins in 2017 CRM Magazine Service Leader Awards

March 30, 2017

By Tricia Morris

As we continue to innovate across Microsoft with our customers and their digital transformation needs in mind, customer service and customer engagement are a top focus. Through our own State of Global…...Read more

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Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. Today, those experiences are often disconnected, and customer relationships are fragmented. On top of that, our expectations as customers have risen dramatically. We...Read more

Meet Context IQ—A new way to collaborate in a hyperconnected business

Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. In today’s decentralized workplace, everyone needs simple ways to connect, share ideas, and collaborate wherever they are located. Today, at Microsoft Ignite, we are announcing Context IQ, a set of capabilities for Microsoft Dynamics 365 and Microsoft 365 that integrate...Read more

Introducing voice channel for Dynamics 365 Customer Service

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of the voice channel, built on the same planet-scale platform as Microsoft Teams, Dynamics 365 Customer Service expands to become the all-in-one digital contact center solution. Organizations can now provide consistent and...Read more

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