Microsoft Dynamics 365 Blog

CRM 4.0 Workflow – Turning Inaction into Action 

1 min read

We’re all familiar with business processes and workflows that are initiated when something occurs in the system – action begets action. But what about when some action doesn’t occur that should have? Inaction requires your attention! For example, suppose that you need want to escalate a Service Case (Incident) if it hasn’t been resolved within…Read more

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Newbie Newsgroup Users 

1 min read

Today’s guest blogger is Nithya Balasubramanian who is one of our international CRM MVPs. She describes some of the very interesting users of the newsgroups that we hear from when reading the thousands of newsgroup posts a month. How many do you recognize? The CRM team’s invite to write for the MSCRM team blog set me…Read more

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