Nucleus Research Archives - Dynamics 365 Blog

Nucleus Research Report Shows Big Benefits for Brands as They Increase Their Customer Service Maturity

March 27, 2015

By Tricia Morris

A new report from Nucleus Research shows brands and organizations are increasingly challenged to deliver higher quality and more consistent levels of customer service across channels – but those that do…...Read more

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Microsoft Dynamics CRM and Parature Team to Deliver Compelling Customer Care Content at Convergence

March 13, 2015

By Tricia Morris

For customer-centric brands and organizations, there’s no better place to be than Microsoft Convergence, March 16 – 19, to hear compelling content and case studies around customer service and…...Read more

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Microsoft, Parature, Ask.com Discuss Customer Service Best Practices, Trends at CRM Evolution

August 13, 2014

By Tricia Morris

On August 18 – 20, the Big Apple will play host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference will run…...Read more

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MBAS 2020: Moving forward, together

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to...Read more

2020 release wave 1 launches with new apps and over 400 features

Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. This release lands at an unprecedented time for business and society. We are providing support and resources for organizations on the frontlines...Read more

The innovations bridging health sciences and business in 2020

The decade’s first global health crisis has placed the spotlight on the need for healthcare technology that can prevent and solve the world’s critical health challenges. This last week, Microsoft shared progress on innovations helping to meet these objectives. Today, we’re spotlighting intelligent health and business solutions from Microsoft Business Applications that empower health providers...Read more

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