Microsoft Dynamics 365 Blog

Build targeted user experiences efficiently by using app profiles in multisession apps 

1 min read

If your service organization needs to create your own targeted combinations of channels and tools for your agents, starting with October 2020 wave 2 release, you’ll be able to take advantage of the app profile manager capability in multisession apps. The capability is included with the Omnichannel for Customer Service preview available for Dynamics 365 Insiders. In Read more

0 Comments

Real Money: the Value of Omnichannel Marketing 

1 min read

It’s easy to talk about consistent communications and engaging customers across channels—but why bother putting an omnichannel communications strategy into action? In a word, says Paul Greenberg… Read more

0 Comments