Parature Archives - Page 4 of 4

Microsoft, Parature, Ask.com Discuss Customer Service Best Practices, Trends at CRM Evolution

August 13, 2014

By Tricia Morris

On August 18 – 20, the Big Apple will play host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Sessions at the conference will run…...

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INFOGRAPHIC: 2014 State of Multichannel Customer Service

August 8, 2014

By Tricia Morris

A new 2014 State of Multichannel Customer Service Survey commissioned by Parature, from Microsoft shows that old customer service channels certainly aren’t going away, but new ones like social are…...

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CASE STUDY: Tagged Works Around the Clock, Across Channels to Serve the Connected Customer

August 1, 2014

By Tricia Morris

Consumer expectations for 24/7 service and support are growing. Many brands cannot tell their customers that service and support is only available from 9am through 5pm on weekdays, because for many brands…...

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It’s Time to Put Service in Your Customers’ Hands

June 27, 2014

By Tricia Morris

Customer service channels aren’t changing; there are just a lot more of them these days, including two top game changers: social and mobile. While social customer service receives a whole lot of…...

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10 Top Customer Experience Takeaways from Gartner Customer 360

May 23, 2014

By Tricia Morris

While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 Gartner Customer 360 Summit , here are 10 terrific insights shared by key Gartner customer service and experience…...

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Parature Named a 2014 CRM Excellence Award Winner

May 2, 2014

By Tricia Morris

Parature is pleased to announce that TMC , a global, integrated media company, has named Parature Customer Service Software a recipient of a 2014 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER…...

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How Buffalo Studios is Delivering Game-Changing Customer Service with Parature

April 8, 2014

By Tricia Morris

If you’re old enough to remember when the latest in gaming technology meant circles eating dots, triangles shooting dots and rectangles hitting dots, you’re old enough to know that the gaming…...

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Microsoft Dynamics CRM + Parature Named 2014 CRM Magazine Service Leader Award Winners

March 31, 2014

By Tricia Morris

We want to share with you the welcome news that Microsoft Dynamics CRM has been named a 2014 CRM Magazine Service Leader Award winner. A key reason for this win as noted by analysts judging these awards…...

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Microsoft Dynamics CRM and Parature – a match made for you

January 7, 2014

By Bob Stutz

Today’s announcement that Parature will join the Microsoft Dynamics family marks a significant milestone in our mission to enable organizations to deliver amazing customer experiences. The addition…...

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Growing the Microsoft and Adobe cloud partnership

Last week, I had the opportunity to spend two days at the Adobe Summit, where our longstanding partnership with Adobe grew deeper and stronger. The momentum around Adobe and Microsoft was palpable, and I’m thrilled that we’re offering our mutual customers best-in-class solutions to provide great experiences for their customers. It was an exciting week...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Transforming manufacturing with intelligent business applications

Manufacturing has been a driving force for industrial and societal transformation for centuries. Next week, at Hannover Messe—the world’s leading trade show for industrial technology—decades of industrial technology innovation at Microsoft is intersecting with Industry 4.0. As Industry 4.0 ushers in new technological advances to improve operations, competition and customer demands are keeping pace. Customers...

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Lorraine Bardeen

General Manager, Mixed Reality Business Applications

Introducing Dynamics 365 mixed reality applications for HoloLens 2 and mobile devices

Hey everyone! Some of the most inspiring mixed reality fans we’ve met are those who have become champions of forward motion within their organizations. These people are agents of change who look at the working environment around them and discover firsthand the opportunity mixed reality represents to engage employees and improve operations in ways that...

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Blog Posts for Tag: Parature

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