Parature - Microsoft Dynamics 365 Blog

Microsoft Dynamics CRM + Parature Named 2014 CRM Magazine Service Leader Award Winners

March 31, 2014 1 min read

By Tricia Morris

We want to share with you the welcome news that Microsoft Dynamics CRM has been named a 2014 CRM Magazine Service Leader Award winner. A key reason for this win as noted by analysts judging these awards……Read more

Microsoft Dynamics CRM and Parature – a match made for you

January 7, 2014 1 min read

By Bob Stutz

Today’s announcement that Parature will join the Microsoft Dynamics family marks a significant milestone in our mission to enable organizations to deliver amazing customer experiences. The addition……Read more

Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution

We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys….Read more

2022 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2022 and March 2023. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to…Read more

The future of customer engagement is bright with Microsoft and Nuance

This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, and…Read more

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