Microsoft Dynamics 365 Blog

Automatic Case Creation from Community Forums using SLA 

4 min read

With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. With the community portal, you can enable peer-to-peer interactions between experts in the community, subject matter experts within an organization, and internal and external users. Communities organically…Read more

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