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Dynamics 365 Blog

Dynamics Online Payment Services – CyberSource sign up 

This article assumes that you have already configured a Microsoft Dynamics Online Payment Service and are ready to choose CyberSource as your payment provider.  If you need additional details on the pre-requisite, download the following document that will walk you through the setup process.     Payment Services – How to set up Credit Card Processing in Microsoft...Read more

Dynamics AX R3 Demo Image: “The price cannot be calculated for the item. Please manually enter the correct price” error in EPOS 

Update (2015-08-13):  If you are using the 2013 R3 CU9 demo image you may run into the same error with a (much) different root cause and workaround.  Please see this post for notes on how to fix that issue. If you are using the Dynamics AX demo image ( you may have seen this error...Read more

AX 2012 for Retail: Common practices and brief explanations for daily EPOS procedures and operations 

The intent of this article is to assist with discovering the basic retail daily procedures for a Cashier and Manager from the design point of view.  While there are many combinations of how daily procedures are performed, this article is simply displaying some of the basic workflows in the day of a retail store.  Pre-requisites:The...Read more

AX for Retail: POS Training Mode 

In Microsoft Dynamics AX for Retail EPOS, there is not a lot of documentation on training mode.  Training mode can be used to test sales transactions and not record the transactions in Dynamics AX.  The cash drawer will not open and credit card, debit card, check and cash transactions will not be processed. When POS...Read more

Sending email notifications for Retail orders [AX 2012 R2 and R3] 

Microsoft Dynamics AX 2012 R2 had introduced a new feature to automatically generate email messages to recipients based on specific events for Online Orders such as order created, picked, packed, shipped, etc.  With the addition of Call Center in AX 2012 R3, this feature was expanded to encapsulate other Retail orders.  This feature was designed to only...Read more

Using Post Inventory along with Calculate and Post Statement in AX 2012 Retail 

On multiple occasions I have had questions or seen confusion surrounding the usage of Post Inventory in conjunction with Calculate Statement and Post Statement for keeping inventory up-to-date and posting sales transaction.  Let’s first define the purpose of each process: Post Inventory When running the Post Inventory, this looks for all unposted transactions that have...Read more