Microsoft Dynamics 365 Blog

Capturing Repro Scenarios Using Windows Steps Recorder 

2 min read

As mentioned in an earlier blog post, Microsoft relies on a detailed repro scenario in order to quickly resolve any incidents that you submit to us. Windows includes a tool exists that can be used to easily document the complete steps necessary for reproducing a given problem in Dynamics NAV, preferably using an unmodified Cronus database. Please…Read more

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The Importance of Detailed Repro Scenario Descriptions 

2 min read

The foundation for quick progress and resolution of an incident is usually a detailed repro scenario. So, this post describes some of the reasons, along with providing some insights into how the Support team works, in order to help you, our partners and customers. Reproduce Incident in the CRONUS Demonstration Database Firstly, in order to escalate an…Read more

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