retail customer service - Microsoft Dynamics 365 Blog

Charles Tyrwhitt Serves Customers with the Help of Microsoft Dynamics

March 12, 2015 <1 min read

By Kelly Rigotti

(Please visit the site to view this file) Charles Tyrwhitt endeavour to produce the finest menswear with timeless style and uncompromising quality, complemented with exemplary customer service. It is… Read more

No Small Change: Rethinking the Retail Customer Experience

October 10, 2014 3 min read

By Tricia Morris

Today’s retail customer is always shopping around, but while price, quality and brand name consistently bring customers to the table, it’s increasingly the retail customer experience (in store… Read more

Introducing Microsoft Dynamics 365 Copilot, bringing next-generation AI to every line of business

Today we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functions—from sales, service, and marketing to supply chain. With Dynamics 365 Copilot, we’re introducing the world’s first AI copilot natively built-in to both CRM and ERP applications. Read more

Microsoft boosts Viva Sales with new GPT seller experience

We’re announcing the preview of a new generative AI-powered experience in Microsoft Viva Sales that helps sellers communicate more effectively with prospects and customers. Read more

2023 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2023, we published the 2023 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2023 and September 2023. Read more

Blog posts for retail customer service