Forget about forgetting with the latest update to action items in conversation intelligence
With this update to action items, you can focus on what really matters—being more engaged in the conversation and gaining the customer’s trust….Read more
Blog posts for Sales Productivity
How Digital Transformation Is Impacting Sales, Service & Marketing
Breakthroughs in and the exponential pace of disruptive innovation are fundamentally changing the way we do business. Brands and organizations are looking to digital transformation as the key to innovation……Read more
Microsoft Dynamics CRM Spring 2016 Wave Now Generally Available: Unleashing the Power of One Microsoft in the Service Economy.
I am extremely excited to announce that the Spring 2016 Wave of Dynamics CRM is generally available beginning today. Our increasingly connected world is enabling a fundamental transition to a new service……Read more
Connect as a Team to Provide Value to your Customer
The days of the lone wolf seller are over. There was once a time when a good salesperson could close major deals alone. For most sales situations, those times are gone. To succeed today, the entire……Read more
What is CRM?
When Maria taught the Von Trapp children how to sing, she started at the very beginning. As we think about CRM or customer relationship management, we often think about products or solutions that can support……Read more
3 Tips for Maximizing Sales Productivity
There’s a big difference between putting up good numbers and operating a world class sales organization. To perform well you need to hire top talent, train reps well, and help them meet quotas. But……Read more
9 Signs Your Customer Relationship Solution is Failing You
Customers today are well-informed, and have high expectations. As your business expands, whether by offering new products and services or entering new markets, your customer relationship management (CRM……Read more
Announcing Dynamics CRM Spring 2016 Wave
New Release Delivers ground-breaking service capabilities, portal solutions and even more intelligence It is my honor to announce today that our spring wave of Microsoft Dynamics CRM 2016 will be available……Read more
Carry a Big Stick: How Data Analytics Gives Your Company Swagger
Theodore Roosevelt famously summarized his foreign policy in seven words: “Speak softly, and carry a big stick.” It was a bold, memorable salute to the U.S. military—so memorable that……Read more
4 Ways Real Companies Sell Smarter with Sales Analytics
All sales managers want better numbers from their teams, but many are ignoring the obvious solution. A paltry 15 percent of organizations use analytics to drive objectives. Investing in analytics isn’t……Read more
Don’t Let Dirty Data Drag You Down
Data is a key differentiator for enterprise companies . In a sales organization, data analysis can help managers find overlooked prospects, learn which reps need more training, and prioritize leads. But……Read more
5 Types of Sales Metrics You Need to Stop Tracking
Numbers are the bread, butter, and heart of sales. Our days are full of numbers we must meet, numbers we must increase, and numbers we must understand. Numbers give sales meaning and value. But don’t……Read more