Forget about forgetting with the latest update to action items in conversation intelligence
With this update to action items, you can focus on what really matters—being more engaged in the conversation and gaining the customer’s trust. Read more
Blog posts for Sales Productivity
Microsoft Dynamics CRM Spring 2016 Wave Now Generally Available: Unleashing the Power of One Microsoft in the Service Economy.
I am extremely excited to announce that the Spring 2016 Wave of Dynamics CRM is generally available beginning today. Our increasingly connected world is enabling a fundamental transition to a new service… Read more
Connect as a Team to Provide Value to your Customer
The days of the lone wolf seller are over. There was once a time when a good salesperson could close major deals alone. For most sales situations, those times are gone. To succeed today, the entire… Read more
3 Tips for Maximizing Sales Productivity
There’s a big difference between putting up good numbers and operating a world class sales organization. To perform well you need to hire top talent, train reps well, and help them meet quotas. But… Read more
9 Signs Your Customer Relationship Solution is Failing You
Customers today are well-informed, and have high expectations. As your business expands, whether by offering new products and services or entering new markets, your customer relationship management (CRM… Read more
Announcing Dynamics CRM Spring 2016 Wave
New Release Delivers ground-breaking service capabilities, portal solutions and even more intelligence It is my honor to announce today that our spring wave of Microsoft Dynamics CRM 2016 will be available… Read more
5 Types of Sales Metrics You Need to Stop Tracking
Numbers are the bread, butter, and heart of sales. Our days are full of numbers we must meet, numbers we must increase, and numbers we must understand. Numbers give sales meaning and value. But don’t… Read more
Heineken Wins Convergence EMEA 2015 Visionary Award for Sales Productivity
Dutch brewing company Heineken, founded in 1864, owns over 165 breweries in more than 70 countries and employs over 76,000 people. Heineken uses several Microsoft solutions to drive initiatives from global… Read more
If It's Not 8 Figures, It's Not a Big Deal: Tips for Resetting Sales Expectations from Microsoft VP Hayden Stafford
“What do you think a big deal is?” That’s the first question Hayden Stafford, vice president of Global Enterprise Sales at Microsoft, asks a new sales team. Stafford operates on the principle… Read more
Kennametal Refocuses on Clients with Microsoft Dynamics Sales Productivity
(Please visit the site to view this video) Kennametal, a leader material science and manufacturing company, recognized a need to bring their clients back to the heart of their business. Their aging… Read more
Hamburg Port Authority Increases Employee Productivity with Office 365
(Please visit the site to view this video) For Hamburg Port Authority, communication and access to information among its 1,900 employees is key to maintaining operations across port territory. To assist… Read more
Account-based Marketing is Making a Comeback in Today’s Digital World
Back in the 1990s, alongside such classics as ‘N Sync, the bowl cut, and Geocities web pages, a little strategy called account-based marketing (ABM) was born. Back then, ABM was a way for large companies… Read more