Microsoft Dynamics 365 Blog

When Opportunity Knocks… 

3 min read

As a Group Program Manager for Microsoft CRM I spend a lot of my time thinking about features that should go into the product.  My role also gives me the chance to participate in the sales cycle for our product.  I spend a lot of time talking to our field sales representatives, channel partners, customers, Read more

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Simple Sales Process 

3 min read

Scenarioà   Bikes Corp has implemented MSCRM 3.0 in order to ensure profitable customer relationships and happy customers. Bikes Corp. sells all kind of bikes to institutional buyers like government, schools etc. Charlie is the owner of the business. Kevin is the sales manager and Nancy is the super salesperson.   Business Process à   Read more

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Why You Should be Using Leads 

2 min read

I’m very passionate about Sales Force Automation (SFA) and I’m also a big fan of the Microsoft CRM Leads functionality. Recently I’ve noticed some misunderstandings (both inside and outside Microsoft) surrounding this core SFA feature. Hopefully this post will dispel some of the mystery surround this cool feature.   The CRM Lead entity is a Read more

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