self-service support portal solutions Archives

INFOGRAPHIC: 2015 State of Multichannel Customer Service

July 31, 2015

By Tricia Morris

A newly-released 2015 U.S. State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that customer service expectations, as well as views around…...

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Release wave 2 launches with over 400 updates, new apps, and industry solutions

2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. This release wave—one of our largest to date—showcases our continued investment in artificial intelligence to...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Showcasing new business opportunities with the Microsoft Automotive Accelerator

Starting next week at IAA – New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts like electromobility, and many industry disruptors in Frankfurt. This year at IAA – New Mobility World asks the questions: “How are society, business, indeed our whole way...

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Steven Guggenheimer

Corporate Vice President - AI & ISV Engagement

Industry Accelerators: Rapidly deploy solutions specific to your industry

Every organization is becoming a data company, striving to manage and extract value from volumes of data across departments, from traditional sources such as operations, finance, sales, and marketing to digital sales and marketing initiatives, and new observational sources like device telemetry and customer sentiment analysis. The struggle most organizations face is managing data stashed...

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Blog Posts for Tag: self-service support portal solutions

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