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Microsoft Dynamics 365 Blog


Understanding Dynamics 365 for IT: Architecture, integration, and more 

If you work in an IT department, chances are you’ve seen or heard of Microsoft Dynamics 365. It’s a set of modular and connected software as a service (SaaS) applications and services that are designed to integrate with your existing data, business logic, and processes to help transform and unify your customer relationship management (CRM)...Read more

Walkthrough: Configuring and processing an inbound ASN in the new Warehouse management module 

Technorati Tags: Supply Chain Management,Warehouse management,AX 2012,Microsoft Dynamics,Dynamics AX 2012 R3,Warehouse,WHS,ASN,AIF,Service,Purchase,Load,Packing structure Introduction An advance shipping notice (ASN) is used to notify a company that a delivery is on the way. ASNs are a common EDI document, and nowadays most ERP systems support their use. ASNs enable a sender to describe the contents and configuration...Read more

License types in Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online 

With the release of Microsoft Dynamics CRM 2013 and the Microsoft Dynamics CRM Online Fall ’13 Update, Microsoft has introduced a new multi-tiered licensing model that extends the licensing flexibility that is currently offered to on-premises customers and introduces the same level of flexibility for online customers. Key benefits that customers can expect from the...Read more

Announcing the CRM 2013 Customer Center, Implementation Guide and SDK! 

Check out all the great new documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases! Information for end-users  Go to All new Customer Center! Getting Ready page to help prepare people for the release! eBook:What’s Changed in CRM 2013 eBook: Bring in...Read more

Resources for customer service 

Customer service is an important part of any business. To keep your customers happy and to retain them, it is very important that you provide excellent services to your customers.  We’ve created an article that includes links to various resources that help you get started with managing cases, contracts, and services, and organizing and tracking...Read more

eService Accelerator for CRM Online – Video 

The Accelerators for Microsoft Dynamics CRM provided additional functionality for your CRM application. Please see the below links if you are not already familiar with them. I’m did some research into modifications to the eService Accelerator to work with CRM Online. The eService Accelerator provides a sample portal that you can customize. The portal supports...Read more

CRM 4.0 User’s Guide now available in PDF and Word 

As more than 4,000 of you out there have already discovered, we recently released a User’s Guide for Microsoft Dynamics CRM 4.0. The Microsoft Dynamics CRM 4.0 User’s Guide includes all of the basic end-user information available in Help, including documentation on sales, marketing, and customer service features, as well as step-by-step instructions on working...Read more

IT Services Use of CRM 

In today’s environment, the world is becoming more and more customer focused and various organizations are working on their business strategy to increase and solidify their customer base. An important part of this process includes enabling the employees as well as customers at each customer touch point by providing them with technology to achieve the...Read more