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Microsoft Dynamics 365 Blog

Walkthrough: Configuring and processing an inbound ASN in the new Warehouse management module 

Technorati Tags: Supply Chain Management,Warehouse management,AX 2012,Microsoft Dynamics,Dynamics AX 2012 R3,Warehouse,WHS,ASN,AIF,Service,Purchase,Load,Packing structure Introduction An advance shipping notice (ASN) is used to notify a company that a delivery is on the way. ASNs are a common EDI document, and nowadays most ERP systems support their use. ASNs enable a sender to describe the contents and configuration...

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License types in Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online 

With the release of Microsoft Dynamics CRM 2013 and the Microsoft Dynamics CRM Online Fall ’13 Update, Microsoft has introduced a new multi-tiered licensing model that extends the licensing flexibility that is currently offered to on-premises customers and introduces the same level of flexibility for online customers. Key benefits that customers can expect from the...

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Announcing the CRM 2013 Customer Center, Implementation Guide and SDK! 

Check out all the great new documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases! Information for end-users  Go to www.crmcustomercenter.com All new Customer Center! Getting Ready page to help prepare people for the release! eBook:What’s Changed in CRM 2013 eBook: Bring in...

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Resources for customer service 

Customer service is an important part of any business. To keep your customers happy and to retain them, it is very important that you provide excellent services to your customers.  We’ve created an article that includes links to various resources that help you get started with managing cases, contracts, and services, and organizing and tracking...

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CRM 4.0 User’s Guide now available in PDF and Word 

As more than 4,000 of you out there have already discovered, we recently released a User’s Guide for Microsoft Dynamics CRM 4.0. The Microsoft Dynamics CRM 4.0 User’s Guide includes all of the basic end-user information available in Help, including documentation on sales, marketing, and customer service features, as well as step-by-step instructions on working...

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