Microsoft Dynamics 365 Blog

CRM client patches for Microsoft Office Outlook available 

2 min read

Regarding fix availability for the issue described in Microsoft Knowledge Base Article 913270: Error message when you use the Microsoft Dynamics CRM client for Microsoft Office Outlook: “Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience” Packages for the RTM client were released to Customer Service and Read more

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Microsoft Dynamics CRM 3.0 Analytics Express: Foundation 

4 min read

Businesses need information to make decisions and respond quickly to changes in its business operations, competition, and customer needs.  The format and delivery of that information in a consumable and actionable way is just as important as the information itself.  Executives want a high level summary that shows them the health of their business.  Managers Read more

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Geographic Scheduling in CRM 

2 min read

I’m going to beat the service scheduling horse one more time. That last time I posted on this topic I provided some information about the scheduling models that CRM’s service scheduling can handle. In that previous post I noted that service scheduling in CRM is a great fit for field service companies: it allows service managers Read more

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What is Scheduling Good for Anyways? 

4 min read

So you think you want to use Service Scheduling in CRM 3.0 but you’re not sure that it’s up to the task? You’re not the only one. Since well before we launched CRM 3.0 last October I’ve been answering questions on how service scheduling can be applied. There is a huge discipline around scheduling: operations Read more

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Why Service Scheduling? 

3 min read

CRM 3.0 shipped with some innovative but unusual functionality for a CRM application: service scheduling. This was a technically challenging project and some people on the CRM team are still wondering why we invested so much in this area. As with any sort of business and technology decision there are multiple reasons, some of them Read more

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