Microsoft Dynamics 365 Blog

Automatic Case Creation from Community Forums using SLA 

4 min read

With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction. With the community portal, you can enable peer-to-peer interactions between experts in the community, subject matter experts within an organization, and internal and external users. Communities organically…Read more


Microsoft Dynamics CRM Support Service Level Agreements 

2 min read

There are a variety of plans that include corporate support—from basic to advanced, depending on your needs. You can also access online self-support 24 hours a day. Remember, you can also purchase or upgrade a service plan through your Microsoft Certified Partner. Microsoft Dynamics CRM Customer Service Support Self- and peer-support options offer your team…Read more