Microsoft Dynamics 365 Blog

How to configure SLAs 

5 min read

Hey, congrats on updating to Microsoft Dynamics CRM Online 8.1. Of the many new and exciting features, you now have the capability to use service level agreements (SLAs) for entities apart from Case. The additional entities with the SLA capabilities are: All activity entities (email, appointment, etc.) except recurring appointment Account Contact Order Invoice Quote…Read more