It used to be that keeping a small or midsize business (SMB) healthy simply entailed selling the right product at the right price. But in recent years customer expectations have grown, and today that model… Read more
As we approach HIMSS 2016 , the health industry’s premier technology conference, it’s a good time to reflect on the impact technology has on the Healthcare industry. What’s happening… Read more
Nothing slows down field agents like lagging communications, poor technology, and missing information. Without a mobile platform, agents must wait until they return to the office to connect to peers and… Read more
(Please visit the site to view this video) In our continuing effort to shine the spotlight on Partners embracing the cloud-first, mobile-first world, we recently spoke with Reed Wiedower, Chief Technology… Read more
Field service is the number one way companies respond to service requests. Doing it wrong leads to return visits and added costs. Companies that do it right enjoy a strategic advantage. When companies… Read more
There’s a long-standing belief out there that governments, and government websites in particular, could do a better job of providing access and information to the public. Fueled by their experiences… Read more
A well-tuned contact center is a lot like an orchestra. It hums along gracefully, improving attitudes and adding value to the rest of your business. I made this connection last December, while watching… Read more
Head to any major news outlet right now, and in the financial section you’ll likely find coverage of major mergers, new technology that is making a splash, and how the market is faring. All of these… Read more
When you run a smaller business, every sales opportunity is important. You need the right tools and methods to optimize your sales process and increase your sales team’s productivity. Easier said… Read more
Mobile technology didn’t just spring forth out of the ether one day. From laptops to wearables and every device in between, it’s taken us years to develop the ever-connected world we now live… Read more
It’s winter, the time of year when every gathering seems to be centered on sharing food, warmth, and time together. These simple traditions have been humanity’s best defense against once-lethal… Read more
Watch how Metro Bank and Microsoft Dynamics work together Since its 2010 debut, London-based Metro Bank has been obsessed with creating the ultimate experiences in customer satisfaction. So much so,… Read more