SMB Volume - Microsoft Dynamics 365 Blog

Thinking Maps streamlines everyday work to boost customer service with Microsoft Dynamics GP 2013

December 21, 2012 2 min read

By Dynamics ERP

This week’s Microsoft Dynamics GP 2013 release was a historical event for Microsoft, our Partners and Customers alike. The solution delivers a host of new features and powerful capabilities, a……Read more

Addressing SMB Challenges with a Business Solution from Microsoft

July 2, 2012 3 min read

By Dynamics ERP

Four key dimensions help you gain control, improve margins, and drive growth. The challenges facing small and midsize businesses (SMBs) are neither small nor midsize. SMBs like yours face the same challenges……Read more

Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution

We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys….Read more

2022 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 12, 2022, we published the 2022 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2022 and March 2023. This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to…Read more

The future of customer engagement is bright with Microsoft and Nuance

This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and Nuance are dedicated to ensuring our products complement each other, accelerate better business outcomes, and…Read more

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