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Microsoft Dynamics 365 Blog

Customizations in the December 2012 Service Update 

With the December 2012 Service Update, we introduced a modern application experience focusing on a clean user experience and great visual appeal. Highlights: New forms focused on the data that matters Seamless inline edits Integrated business processes to guide end users to get their job done Eliminated popups This is great, but you might wonder...

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New simplified experience to view and associate activities 

In Polaris and UR12 (opted-in) build Microsoft Dynamics CRM have enhanced experience around business interaction in a novel way. It enhances capability to get details of all customer interactions associated with abusiness record as a unified experience. In the CRM system, customer interactions are represented in the form of Activities i.e. Email, Phone Call, Fax,...

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Like-Unlike for Activity Feeds 

  Activity Feeds solution has been on the marketplace since late last year. With an upcoming UR, we areadding new cool features including filters, ability to set a default view andof course like-unlike. In this post we’ll walk through the like-unlike featureand SDK how-to. If you’d like a quick refresher on the SDK, try thispost. There...

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Social Activity Dashboard for Microsoft Dynamics CRM 2011 

Over the past few days I have been wondering if the new dashboard capabilities in Microsoft Dynamics CRM 2011 would enable me to create a dashboard that monitors activities on various social media sites. Monitoring social media sites is important for small, medium and larger businesses. By doing this a business can keep track of...

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Microsoft Dynamics CRM 2011 on YouTube 

We’ve been playing around with YouTube as a destination for Microsoft Dynamics CRM Videos for a couple of months. The site now has five videos that you might find interesting at https://www.youtube.com/user/MSdynamCRM. Feel free to subscribe or friend the site to keep up on the release in the coming weeks....

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Finding a Job in CRM 

Finding a new job or the next job can be a very stressful or exhilarating experience. Most of us have been there at some time in our lives and want to help those family and friends who are in that place. One of the first tricks I share with my peeps is to recommend two...

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Push and Pull Marketing, CRM and Social Networking 

Today’s guest blogger is CRM MVP Leon Tribe who is a Microsoft Dynamics CRM consultant based in Sydney, Australia. You can read more by him at his blog Leon’s CRM Musings. In this article I will attempt to explain why traditional CRM systems only capture a fraction of the customer activities regarding your products and...

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