I am extremely excited to announce that the Spring 2016 Wave of Dynamics CRM is generally available beginning today. Our increasingly connected world is enabling a fundamental transition to a new service… Read more
That’s What Your Competition’s Doing We live in a time of disruption. New technologies make old service offerings obsolete. Entire business models become threatened and then destroyed:… Read more
It’s So Much More. We've said it before: companies trapped in their silos can't see what the customer is really doing. Companies that stay trapped fail. There's a simple reason… Read more
Predictive text on search engines can shed a lot of light on what people believe, and one of the latest adages to take hold in the B2B sales and marketing space is the idea that the cold call is dead…. Read more
All right, I’ll admit it. I may have used the terms “worst customer service” a few too many times in my own personal tweets, but let’s face it…I CAN. And I am not alone…. Read more
Salespeople know that their book of business is built on personalized interactions. Social offers the ability to scale these interactions, leading to greater productivity, and ultimately, sales. This ability… Read more
If you have a brand to protect, a product or a service to sell, then you cannot afford to overlook the wealth of information that is now available to you via social media. You need to be able to tap into… Read more
I am pleased to announce the release of the Microsoft Dynamics CRM Online iPad experience for salespeople, as well as new enterprise social networking scenarios offered through Yammer. Now you can access… Read more
I spend a lot of time talking with sales executives and sales professionals. I present at industry conferences; I speak with our prospects and customers, and I participate in online communities where sales… Read more
In my job I talk to hundreds of organizations each year, big and small. The conversations are all about how they want to improve their sales, service and marketing capabilities. I keenly listen to their… Read more
We get a lot of questions from customers about the value of social capabilities in business applications. They're skeptical. They tell us that before they invest in social tools, they want to be sure… Read more