Microsoft Dynamics 365 Blog

Dynamics NAV 2013 and Dynamics NAV 2013 R2 end of mainstream support 

<1 min read

Dynamics NAV 2013 and Dynamics NAV 2013 R2 are reaching the end of mainstream support on January 9, 2018. Microsoft recommends customers using this version to upgrade to a newer version of Dynamics NAV in order to ensure supportability. Customers who are currently on a service plan can continue to access the following benefits through…Read more

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CRM Integration Requires Updated SDK File 

1 min read

If you use our integration with Dynamics CRM, you might have noticed a Microsoft.Xrm.Sdk.dll that is installed on the server and on the client computers. This is part of the integration, both when you use the integrated connection and the Connector. We have seen a pattern where this file is the wrong version for some reason. A symptom…Read more

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Capturing Repro Scenarios Using Windows Steps Recorder 

2 min read

As mentioned in an earlier blog post, Microsoft relies on a detailed repro scenario in order to quickly resolve any incidents that you submit to us. Windows includes a tool exists that can be used to easily document the complete steps necessary for reproducing a given problem in Dynamics NAV, preferably using an unmodified Cronus database. Please…Read more

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The Importance of Detailed Repro Scenario Descriptions 

2 min read

The foundation for quick progress and resolution of an incident is usually a detailed repro scenario. So, this post describes some of the reasons, along with providing some insights into how the Support team works, in order to help you, our partners and customers. Reproduce Incident in the CRONUS Demonstration Database Firstly, in order to escalate an…Read more

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Help us make Microsoft Dynamics NAV better 

2 min read

We always strive to make Microsoft Dynamics NAV a better product – and in order for us to do that efficiently we need to know how real customers out there are using the product. To help us getting that knowledge, Microsoft Dynamics NAV Server can send anonymous data about how server instances are configured and…Read more

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CRM for tablets browser and app support 

1 min read

Applies to: CRM 2013 and CRM Online Fall ’13. Our updated CRM for tablets apps are now live in both the Windows Store (app version 1.0.0.98) and the Apple App Store (app version 1.0.51). They provide additional language support for Chinese and Japanese, and the new iPad app also provides support for iOS 7. Note…Read more

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How to get English text for a system error based on a foreign language screenshot in Microsoft Dynamics NAV 

2 min read

Working in support services, we are often presented with screenshots of system errors (the error that based on ‘core’ issue. The text for this error not related to text constants from codeunits, reports and etc.) that are in a language we don’t understand. For example, I might see a screenshot that is in German, or…Read more

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Technical videos for Microsoft Dynamics NAV 2013 

2 min read

The Microsoft Dynamics NAV support team have posted videos on YouTube that illustrate various aspects of deployment and configuration of Microsoft Dynamics NAV 2013, including tips for how to extend the core product. You can share the videos with other partners, and with your customers – they are the same videos that our internal supporters…Read more

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New home page for the Dynamics CRM Resource Center 

1 min read

The Dynamics CRM web team has updated the home page for the Resource Center help and support site. Through user research and other sources, we listened to what you needed, and built a page based on that. You’ll notice the design is much simpler, much less busy. Business users should now be able to find…Read more

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