Microsoft Dynamics 365 Blog

How to control surfacing of Custom Activity 

2 min read

Until Microsoft Dynamics CRM 4.0 there were only a bunch of OOB activities like appointment, task, phone call etc. There was no way for user to create new entities like IM, voice chat, SMS etc. which represents new communication channel and need activity party. Microsoft Dynamics CRM 2011 solves this problem by providing capability to…Read more