the cost of poor customer service Archives

March 11, 2016

Customer Retention: Why Investing in Long-term Growth is a Smart Bet

According to NewVoiceMedia , an estimated $41 billion is lost by U.S. companies alone each year due to poor customer service, yet a recent PwC survey shows that CEOs continue to increase spending on advertising…...

October 9, 2015

13 Shocking Customer Service Statistics

By Tricia Morris

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. Recent consumer surveys have…...

October update brings new user experience to Dynamics 365 for Customer Engagement

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities. The Unified Interface is a new metadata driven client interface that provides consistent experiences across all applications, devices, and form factors. Whether you are on a...

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James Phillips

Corporate Vice President, Engineering

Microsoft Business Applications Summit – Previewing what’s next

Today, we welcome more than 3,500 customers and partners to our inaugural Microsoft Business Applications Summit in Seattle. Over the next two days, this community will come together with the engineering teams that build Dynamics 365, Power BI, PowerApps, and Microsoft Flow to connect, share, learn, and be the first to know where we’re going...

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Alysa Taylor

Corporate Vice President, Business Applications & Industry

Helping partners grow business application practices with new investments in their success

Next week we look forward to hosting more than 16,000 partners, customers and business leaders at Microsoft Inspire, our largest annual partner event. Presentations from our CEO and leadership will have a common thread – the critical role our partners play in enabling customers to transform their businesses across industries. We’re constantly striving to enhance our...

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