the cost of poor customer service – Microsoft Dynamics 365

March 11, 2016
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Customer Retention: Why Investing in Long-term Growth is a Smart Bet

According to NewVoiceMedia , an estimated $41 billion is lost by U.S. companies alone each year due to poor customer service, yet a recent PwC survey shows that CEOs continue to increase spending on advertising…...

October 9, 2015
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13 Shocking Customer Service Statistics

By Tricia Morris

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. Recent consumer surveys have…...

GDPR is here: Here’s what you need to know to start your compliance journey

As the General Data Protection Regulation (GDPR) enforcements come into effect today, it is a great opportunity to reinforce our commitment to privacy and list the resources we have available for our customers and business partners. In our webcast and blog post today, President Brad Smith outlined our commitment to making sure that our products...

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Alysa Taylor

General Manager, Business Applications & Industry

Empowering Intelligent Retailers with Data and Insights

As with other industries today, we believe that business data is at the center of a retail transformation. Organizations that leverage their data to delight consumers, empower employees and optimize operations will be at an advantage in today’s competitive environment....

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Dina Apostolou

Director, Microsoft Business Applications Group

New Dynamics 365 integrations across Adobe Experience Cloud advance sales and marketing capabilities

We know that your business success is directly tied to how well you are equipped to respond to your customers in a digital environment. That’s why we’re pleased to continue delivering progress on our strategic partnership with Adobe. Our joint efforts are helping enterprises transform their customer experiences, and drive more efficient business processes. Together...

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