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Microsoft Dynamics 365 Blog


Release Notes for Project Service Automation Update Release 2 

Applies to: Project Service Automation for Dynamics 365  We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests.  This release is compatible with Dynamics 365 9.0.x. To update to this release, visit...Read more

Dynamics 365 for Marketing: Set up DKIM for your sending domain to keep up with recent Office 365 changes 

One of the most important performance metrics for email marketing is deliverability, which measures the ability of your messages to arrive in recipients’ inboxes rather than getting flagged as spam and filtered away, out of sight. Microsoft is dedicated to helping our Dynamics 365 for Marketing customers maximize deliverability, so we’d like to tell you...Read more

Announcing: Dynamics 365 for Marketing October 2018 update 

The October 2018 update of Dynamics 365 for Marketing is released and available for customers to install and update starting now! This is the first major update to the product since its release earlier this year. It includes many new features, plus plenty of performance and stability improvements. Keep reading to learn how to get...Read more

Public Preview of Dynamics 365 Channel Integration Framework is released- Bring your own channel provider with ease 

Channel Integration Framework is a cloud-to-cloud extensible framework—set of APIs (methods, events, and protocols)—to build and integrate immersive communication experiences such that third-party communication widgets running on channel provider cloud can interact with Dynamics 365. With this framework, you can bring your own (third-party) channel provider or channel aggregators into Dynamics 365 Unified Interface Apps,...Read more

Announcing: Dynamics 365 for Marketing September 2018 update 

The September 2018 update of Dynamics 365 for Marketing is released and available for customers to install starting now! This update provides many performance and stability improvements, plus a few new features. Keep reading to learn how to get this update and which new features it includes. For more information about this update, including known...Read more

Dynamics 365 for Finance and Operations – What information and data to provide when logging a performance case with Support 

There are several ways to approach troubleshooting performance, and the aim of this blog post is to give Customers and Partners some guidance on what information and data to provide when you need help trying to establish why something is “slow”. QUESTIONS The sorts of questions we would typically ask include the following: 1) What...Read more

Business Applications Spring ’18 Release Notes  

We are happy to share the Spring ’18 release notes for Microsoft Business Applications. It summarizes all new and updated features shipping in the Spring wave, starting in April. You can download the release notes here. In many ways, our Spring ’18 release marks the beginning of a new era for Microsoft Business Applications. It...Read more

Retail Personalized product recommendations 

  Starting Feb 15, 2018 in Dynamics 365 for Retail and Finance & Operations, Retailers shall not be able to display intelligent product recommendations on the point of sale (POS) device any more. (for more information, see Personalized product recommendations). For all Dynamics 365 for Finance and Operations removed or deprecated features, see Removed or...Read more

Machine learning implementation strategy for a customer service center 

With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today. Many customer service centers are already thinking about adopting machine learning for their day to day operations and these techniques will soon be a part of industry standard best practices. It...Read more