Applies to: Project Service Automation for Dynamics 365 We’re pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes improvements to quality, performance, and usability, and is based on your feedback and requests. This release is compatible with Dynamics 365 9.0.x. To update to this release, visit Read more
One of the most important performance metrics for email marketing is deliverability, which measures the ability of your messages to arrive in recipients’ inboxes rather than getting flagged as spam and filtered away, out of sight. Microsoft is dedicated to helping our Dynamics 365 for Marketing customers maximize deliverability, so we’d like to tell you Read more
The October 2018 update of Dynamics 365 for Marketing is released and available for customers to install and update starting now! This is the first major update to the product since its release earlier this year. It includes many new features, plus plenty of performance and stability improvements. Keep reading to learn how to get Read more
Channel Integration Framework is a cloud-to-cloud extensible framework—set of APIs (methods, events, and protocols)—to build and integrate immersive communication experiences such that third-party communication widgets running on channel provider cloud can interact with Dynamics 365. With this framework, you can bring your own (third-party) channel provider or channel aggregators into Dynamics 365 Unified Interface Apps, Read more
Microsoft Social Engagement 2018 Update 1.9 is ready and will be released in September 2018. This blog post describes the features, fixes, and other changes that are included in this update. New and updated features Microsoft Social Engagement 2018 Update 1.9 introduces the following features: Home – your new start page After signing in to Read more
The September 2018 update of Dynamics 365 for Marketing is released and available for customers to install starting now! This update provides many performance and stability improvements, plus a few new features. Keep reading to learn how to get this update and which new features it includes. For more information about this update, including known Read more
On Dynamics 365 for Finance and Operations functionality was added for managers to recover and unblock terminals. This functionality was added with KB 4101053 on 7.2 and KB 4338783 (Application Update 7.3.2.5) and the updates are available in Lifecycle Services. Prior to the hotfixes when POS had an issue closing a shift, the shift could Read more
There are several ways to approach troubleshooting performance, and the aim of this blog post is to give Customers and Partners some guidance on what information and data to provide when you need help trying to establish why something is “slow”. QUESTIONS The sorts of questions we would typically ask include the following: 1) What Read more
We are happy to share the Spring ’18 release notes for Microsoft Business Applications. It summarizes all new and updated features shipping in the Spring wave, starting in April. You can download the release notes here. In many ways, our Spring ’18 release marks the beginning of a new era for Microsoft Business Applications. It Read more
Microsoft Social Engagement 2018 Update 1.3 is ready and will be released in March 2018. This article describes the fixes, and other changes that are included in this update. New and updated features Exclude option for author tags filter The author tags filter now lets you exclude specific author tags from your data set. Usability Read more
Starting Feb 15, 2018 in Dynamics 365 for Retail and Finance & Operations, Retailers shall not be able to display intelligent product recommendations on the point of sale (POS) device any more. (for more information, see Personalized product recommendations). For all Dynamics 365 for Finance and Operations removed or deprecated features, see Removed or Read more
With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today. Many customer service centers are already thinking about adopting machine learning for their day to day operations and these techniques will soon be a part of industry standard best practices. It Read more