Topic: AI
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AI in CRM and ERP systems: 2024 trends, innovations, and best practices
The time has come to think about AI as something much more than a technological tool. It’s a strategic imperative for 2024 and beyond. In this new year, adopting CRM AI for marketing, sales, and service and ERP AI for finance, supply chain, and operations is crucial to competing and getting ahead. -
Introducing Microsoft Copilot for Finance: Transform finance with next-generation AI in Microsoft 365
We’re announcing the public preview of Microsoft Copilot for Finance, a game-changer for finance professionals and the newest role-based extension of Microsoft Copilot. Microsoft Copilot for Finance is a momentous leap forward, specifically crafted to revolutionize the daily grind of well-known financial processes. -
Adapting to change with Microsoft Dynamics 365 Sales: Customers’ success stories
In a rapidly changing business landscape, organizations face numerous challenges in meeting their customers' expectations and staying relevant. -
Microsoft Copilot for Sales and Copilot for Service are now generally available
Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. Starting today, you can seamlessly integrate role-specific Copilot capabilities into Microsoft 365 applications and popular customer relationship management (CRM) and contact center systems for sales and customer service professionals. -
2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available
On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024. This first release wave of the year offers hundreds of new features and improvements. -
Embrace cloud migration with Microsoft Dynamics 365
In this blog, we discuss how the shift to cloud solutions empowers organizations to tackle challenges and thrive in a demanding era. Learn more about Microsoft's “Accelerate, Innovate, Move” (AIM) program for a smooth cloud transition. -
What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2
What's new in Dynamics 365 Field Service Mobile app in 2023 Wave 2. Discover the latest updates and enhancements to the Field Service Mobile app that will help you deliver better service experiences to your customers. -
Transform the way work gets done with Microsoft Copilot in Dynamics 365 Business Central
In the rapidly evolving AI landscape, Microsoft Dynamics 365 Business Central is taking the lead with innovations that have equipped more than 30,000 small and medium-sized businesses to work smarter. Powered by next-generation AI, Microsoft Copilot offers new ways to enhance workplace efficiency, automate mundane tasks, and unlock creativity. -
Copilot in Dynamics 365 Field Service helps take field support to the next level
One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work. Especially at the frontlines of business, AI provides organizations with innovative and personalized ways to serve customers. -
Microsoft Copilot brings generative help and guidance into Dynamics 365 Supply Chain Management
Microsoft Copilot for finance and operations apps with its In-app help guidance in Dynamics 365 Supply Chain Management represents a significant step in enhancing user experience. It bridges the gap between complexity and ease of use, enabling users to unlock the full potential of our product. While we acknowledge that we are in the early stages of this journey with basic capabilities, we are committed to continuous improvement. As organizations embrace this feature, they begin to reduce training costs and empower their workforce. Dynamics 365 SCM users can look forward to a more streamlined experience. Copilot In-app help and guidance simplifies tasks and provides instant assistance, helping users make the most of their Dynamics 365 SCM experience. We are dedicated to enhancing these capabilities further, ensuring that users can navigate our product more efficiently and effectively. -
Introducing Project “Sophia”, a new generation AI-first business application
Project Sophia is designed to help inform new innovations we can bring to our customers across our Microsoft applications portfolio.