Microsoft Dynamics 365 Blog

Introducing Microsoft Dynamics 365 Project Operations 

3 min read

Services success = superior project experiences + accelerated project delivery + empowered employees + maximized profitability Today’s project-based services businesses operate in a highly competitive market, where winning new deals, accelerating project delivery, and increasing profit margins are significant challenges. Teams within these organizations are using disconnected systems for sales, project management, collaboration, and financials…Read more

10 Comments

Microsoft Forms Pro updates help improve customer feedback management 

2 min read

According to the Customers | The Future of B-to-B Customer Experience report by Walker Information Inc, by 2020, analysts predict that customer experience will outpace price and product as a key brand differentiator. Across the customer journey, now’s the time to optimize the customer experience, from the first time a customer visits the website or campaign…Read more

0 Comments

Bring non-Dynamics 365 data to Customer Service Insights 

2 min read

Did you know that even if you’re using Salesforce, Zendesk, ServiceNow, or any other case management applications, you can also use Customer Service Insights from Dynamics 365 with those apps? Customer Service Insights uses natural language understanding to automatically group your case data into support topics, without any manual tagging, which enable you to quickly…Read more

1 Comment

How to attract and retain top talent in today’s healthcare market 

3 min read

Failure to identify, attract, and retain great talent is a top concern among today’s healthcare providers for good reason. Recent changes in the healthcare landscape have made recruiting and hiring tougher than ever. Most significantly, the healthcare job market has exploded, and healthcare is fast becoming one of the largest sources of jobs in the…Read more

0 Comments

Dynamics 365 Sales Insights app (with conversation intelligence) generally available 

5 min read

Sales organizations are looking for ways to harness the power of AI and transform their business. Every time sellers interact with customers, data is getting created in various systems and organizations are left seeking ways to generate value from the data assets that are created. Customer conversations are a critical part of the sales cycle,…Read more

2 Comments

New! Better grouping of cases into topics in Dynamics 365 Customer Service Insights 

2 min read

We’re excited to announce the release of a couple new features that enhance how cases are grouped into topics in Dynamics 365 Customer Service Insights. This blog explains how your service organization can take advantage of the new capabilities, and gives some tips for how to influence the AI models to improve topic quality. Map…Read more

0 Comments

New in Dynamics 365 Customer Service Insights: Share workspaces, train AI model with renamed topics 

2 min read

Since our announcement of the General Availability of Customer Service Insights on April 30, 2019, we’ve continued to work hard throughout the month of May to add even more capabilities to the service. Today, we are excited to share a couple of new features we think you’ll be excited about. Also, with Microsoft Business Applications…Read more

0 Comments

Power Platform & Azure enable developers to build apps faster than ever 

3 min read

At Build this year, I’m excited to announce investments for professional developers on our Power Platform. The Power Platform is a low code platform that enables organizations to analyze data, act on it through applications, and automate business processes. It allows everyone, from the professional developer to the frontline worker, to participate in driving better…Read more

0 Comments

Unlock next at Microsoft Business Applications Summit 2019 

3 min read

Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit. Coming to Atlanta, Georgia June 10 – 11, 2019, this is the place to dive deep with the tools you use every day, get a sneak peek at what’s new and next, and connect with…Read more

0 Comments

New AI, mixed reality business solutions lead the way for Microsoft Dynamics 365 

6 min read

Today at Microsoft Business Forward in Paris, France we connected with hundreds of global business leaders to share our vision for Microsoft Business Applications. In addition, I had the privilege to unveil new Dynamics 365 AI and mixed reality applications, and new solutions to help businesses unlock deeper insights from data across their organizations. The…Read more

0 Comments

Introducing the Savvy Business Leaders podcast series 

2 min read

Savvy Business Leaders is a five-episode thought leadership podcast series featuring industry-leading influencers and some of the leading brands tackling emerging business challenges facing leadership teams today. Host Bill Detwiler, Managing Editor of TechRepublic and Tech Pro Research, interviews leading experts to dive into key areas of business transformation, from relationship selling to connected field…Read more

0 Comments