Topic: Collaboration
-
-
Enhance agent utilization and engagement with least active routing
Organizations want to get the best out of their agents by maximizing their utilization, distributing work evenly, and providing enough breaks between calls. Least active routing, formerly known as most-idle routing, is an assignment strategy that can help achieve this. It assigns work to agents based on when they end their last conversation. It gives -
Boost customer engagement with Apple Messages for Business
With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless interactions. -
Best Practices for Offline Mode in the Field Service mobile app – Part 3
In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application. -
Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center. We believe this placement recognizes Microsoft’s continued rapid pace of innovation and our customers’ success using our service as well as our broader end-to-end CRM (customer relationship management) solutions and cloud functionality. -
Enhance agent efficiency and flexible work distribution with capacity profiles
The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workloads. -
Transform technician experience with the new Field Service Mobile UX
This blog details the new capabilities on how technicians can benefit from this new streamlined experience, which cuts down the number of taps required to complete a booking in nearly half! -
E-Documents as a Global Solution for Business Central
Business Central introduces a new global feature - Electronic Documents. -
Introducing multiple recurrence support for the work hour calendar in Universal Resource Scheduling (URS)
With the latest feature in D365 Field Service, you can easily accommodate different work schedules, holidays, and special events in your organization. -
Try the new outbound dialing experience in Dynamics 365 Customer Service
The October release of Dynamics 365 Customer Service features a more intuitive, streamlined, and efficient outbound dialing experience. -
Announcing Unified Trial and Developer Environments for Dynamics 365 Finance and Operations apps
Over the last couple of years, customers have been increasingly seeking faster and low-code extensibility options to complement their core Dynamics 365 business software. The answer is here. -
Extend your Dynamics 365 skills at the second Power Platform Conference this October in Las Vegas
Join us at the second annual Power Platform Conference, sponsored by Microsoft, October 1-6 in Las Vegas!