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Microsoft Dynamics 365

Customer data platform: A key to personalized experiences 

In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every...

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Unlock the power of your EHR data to personalize patient care 

There are two critical objectives that every healthcare organization must meet to be successful. The primary objective, of course, is to create exceptional patient experiences and the other is to attract new patients. Both objectives contribute to the larger mission of keeping people healthy. As the industry shifts toward value-based care, the best way to...

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The future of Dynamics 365 for Project Service Automation (PSA) 

Organizations that sell project-based services need automation of end-to-end business processes to empower Project Managers, Project Accountants, and Portfolio Managers to efficiently track, manage, and deliver these services, from the initial sale all the way to invoicing. In order to achieve this, seamless integration of best in-class work management applications with business applications is essential. Because...

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Deprecation of Unified Service Desk 3.2 and lower versions, and features 

To help provide the best possible Unified Service Desk experiences, we recently announced the General Availability of Unified Service Desk 4.1, delivering improved performance and a host of feature enhancements. Below you’ll find information about the versions and features that have been marked as deprecated with the latest release of Unified Service Desk 4.1. Administrators and IT professionals...

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May update of Dynamics 365 Layout provides new learning features, other improvements 

Applies to: Dynamics 365 Layout (build 108.1905.17002.0) The Dynamics 365 Layout team is pleased to announce the availability of the following features and improvements in the May update:  Teaching moments  Demo layouts  Hologram fade setting  Teaching moments  Use the new teaching moments feature to quickly understand how to do common Layout tasks such as measuring,...

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Mobile offline for Dynamics 365 Customer Engagement apps 

We are thrilled to announce that Mobile Offline for Dynamics 365 Customer Engagement apps (9.x online versions only), is now available. The feature is available on Dynamics 365 for phones and tablets app for iOS and Android users. A huge thanks to all those who used this feature in preview and provided their valuable feedback....

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Now live: Microsoft Business Applications Summit 2019 session catalog 

The full session catalog for the Microsoft Business Applications Summit is now available! Explore more than 150 expert-led sessions and workshops (plus 16 pre-days!) packed into this two-day conference, taking place in Atlanta, Georgia June 10 – 11, 2019. Registration is still open, so secure your spot today. Microsoft Business Applications Summit is your team’s...

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