Microsoft Dynamics 365 Blog

Customer data platform: A key to personalized experiences 

5 min read

In today’s digital economy, customers are continuing to set the bar higher and higher in terms of what they expect from the brands they interact with. Power that was once held by the providers of goods and services has now shifted to the customer, whose demand for a seamless and highly relevant experience at every…Read more

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Sneak Peek: Dynamics 365 + Power Platform at Microsoft Build 

4 min read

Next week, thousands of developers will gather in Seattle, WA for Microsoft Build, our premier event to explore new and upcoming technologies, gain hands-on experience, and level up development skills. While the conference gets technical, with a focus on developer tools and platforms, the experiences attendees take away from this year’s show will benefit nearly…Read more

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Microsoft Dynamics 365 Customer Insights is now generally available 

2 min read

We are pleased to announce that Microsoft Dynamics 365 Customer Insights is now generally available! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data – be it transactional, observational or behavioral sources – to gain a single view of customers and derive intelligent insights…Read more

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Microsoft Dynamics 365 Customer Insights is now Generally Available 

2 min read

We are pleased to announce that  Dynamics 365 Customer Insights is now generally available! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data – be it transactional, observational or behavioral sources – to gain a single view of customers and derive intelligent insights that…Read more

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Microsoft Dynamics 365 Customer Insights is now available in public preview 

2 min read

We are pleased to announce that Dynamics 365 Customer Insights is now available for public preview! The newest addition to the portfolio of Dynamics 365 AI offerings, Dynamics 365 Customer Insights enables every organization to unify disparate data, whether it’s from transactional, observational, or behavioral sources, to gain a single view of customers and derive insights that drive…Read more

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KPI enhancements with Customer Insights July 2017 update 

7 min read

Applies to: Dynamics 365 for Customer Insights July 2017 update   Dynamics 365 for Customer Insights (DCI) July 2017 update brings a number of enhancements to help customers implement new scenarios to drive intelligent customer engagements across all channels of interaction. KPIs form the core of analytics capabilities of DCI. We continue to improve the…Read more

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