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Microsoft Dynamics 365 Blog

Blog posts for Customer Voice

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4 principles of successful voice of the customer programs 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Understanding your customers starts with gathering their feedback. But a Forrester study found that at the end of 2020, decision making with customer insights was organizations’ biggest challenge with marketing programs....Read more
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How you can collect feedback and protect customer information 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
As today’s world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiences—truly understanding your customers is of the upmost importance. The traditional approach of analyzing one piece of purchase data or one simple survey is insufficient for businesses looking to make an impact on the bottom line. With...Read more
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Personalize responses to employee feedback to transform return to work 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
As companies navigate an environment of rapid change, raised safety standards, and a new digital world, transformative approaches are needed to successfully maintain a healthy, thriving business. That’s why Microsoft Dynamics 365 Customer Voice has bridged the gap between collecting feedback and building informed responses. Employee safety is paramount to sustaining business in our current...Read more
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3 updates to gather and manage feedback with Dynamics 365 Customer Voice 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
  • Welly LeePrincipal Program Manager, Microsoft Dynamics 365 Customer Voice
It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs. With...Read more
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Redefining what it means to understand customer sentiment 

  • By Brock BramesProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer’s voice to be heard through multiple channels. Unsolicited feedback, such as online reviews on e-commerce platforms,...Read more
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How banks use customer data platforms to streamline connections 

  • By Shashank SinghProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Any professional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs and support essential workers, to alleviate anxiety, and respond to shifting tastes and preferences. As customers continue to face extraordinary financial circumstances, with new federal assistance...Read more
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Democratizing customer feedback with the new Dynamics 365 Customer Voice 

  • By Welly LeePrincipal Program Manager, Microsoft Dynamics 365 Customer Voice
  • Shashank SinghProduct Marketing Manager, Microsoft Dynamics 365 Customer Voice
Staying connected with your customers to provide a best-in-class customer experience has never been more important, especially when in-person feedback opportunities are limited. To stay agile and deliver the best products, services, and experiences, leaders need to use customer feedback as their main KPI. Otherwise how can they be sure that their efforts are bringing...Read more
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