Skip to content
Microsoft Dynamics 365 Blog

Blog posts for Customer Voice

Female call center employee standing at cubicle desk, using desktop computer. Two monitors shown (one with Windows 7 log in screen visible) and a phone on desk. There are several other cubicles in the call center office.

Deliver authentic customer service with Dynamics 365 

  • By Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
Human interaction is at the cornerstone of every experience and today’s world has dramatically shifted what that means. Customers expect each touchpoint with businesses to be authentic, timely, and efficient, which has led to a rapid acceleration of customer engagement tools. Perhaps most important is customer service scenarios, where businesses must act on customer feedback...Read more
  • 3 Comments
Young adult student inside home gaming. Back to school. Dell G7

Empower seller excellence with customer feedback solutions 

  • By Senior Product Marketing Manager, Microsoft Dynamics 365 Sales
  • Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
In today’s digital landscape, sellers face new changes at a rapid pace, making it more important than ever to be equipped with the right information when connecting with customers. The sales journey is like a game of strategy—you have to carefully deliver the right details at the right time in order to successfully provide great...Read more
  • 0 Comments
Male millenial using Surface Pro and Surface Pen, standing in front of faucet display wall in a kitchen and bath showroom.

New features personalize customer experiences in Dynamics 365 Customer Voice 

  • By Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
  • Principal Program Manager, Microsoft Dynamics 365 Customer Voice
In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. That’s why Microsoft Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized customer experiences, all in a robust feedback management solution. With the 2021 release wave 1 updates...Read more
  • 0 Comments
Close up on an adult male sitting at a desk with his hands poised over the keyboard of a black Microsoft Surface Pro 7 in laptop mode. A Microsoft Excel with PowerBI charts screen is shown. A black Microsoft Surface Pen and black Microsoft Surface Arc Mouse are shown on either side of the Surface Pro 7. Expires 10/16/2022

Intelligence and collaboration converge in Dynamics 365 Sales 

  • By General Manager, Dynamics 365 Sales
Customers are looking for connected business applications to increase productivity and agility. With digital selling, it’s imperative to have a landscape of work tools that orchestrate seamlessly across a seller’s workflow. For the best outcome, solutions must offer automated and integrated workflows, enhanced with prescriptive, yet configurable intelligence. The combination of Microsoft Teams, LinkedIn, and...Read more
  • 0 Comments
A man sitting on a couch writing in a notebook

Utilize surveys to understand data in your customer data platform 

  • By Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
  • Product Marketing Manager, Microsoft Dynamics 365 Customer Insights
Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions. That’s why Microsoft Dynamics 365 Customer Insights customers are automatically entitled to Microsoft Dynamics 365 Customer Voice so organizations can build a unified view of customers by combing direct survey feedback...Read more
  • 0 Comments
Adults inside home working on laptop and phone. Back to school. HP Spectre X360

Drive personalized interactions with real-time customer journey orchestration 

We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America. This landmark innovation brings together the worlds of customer experience and marketing automation and is designed to help businesses....Read more
  • 1 Comment
Adult male in home office environment using Microsoft OneNote at a desk with a black Microsoft Surface Pro 7 in studio mode.

How you can collect feedback and protect customer information 

  • By Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
As today’s world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiences—truly understanding your customers is of the upmost importance. The traditional approach of analyzing one piece of purchase data or one simple survey is insufficient for businesses looking to make an impact on the bottom line. With...Read more
  • 1 Comment
graphical user interface of Dynamics 365 customer voice

Personalize responses to employee feedback to transform return to work 

  • By Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
As companies navigate an environment of rapid change, raised safety standards, and a new digital world, transformative approaches are needed to successfully maintain a healthy, thriving business. That’s why Microsoft Dynamics 365 Customer Voice has bridged the gap between collecting feedback and building informed responses. Employee safety is paramount to sustaining business in our current...Read more
  • 0 Comments
Male business professional at breakfast on a Dell device running Microsoft Excel

3 updates to gather and manage feedback with Dynamics 365 Customer Voice 

  • By Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
  • Principal Program Manager, Microsoft Dynamics 365 Customer Voice
It has never been more important to listen to your customers, especially as customer journeys adapt to tectonic shifts in buying behavior. Microsoft Dynamics 365 Customer Voice was made generally available on September 1, 2020 to help simplify feedback collection, measure sentiment across channels, and empowering organizations to react more quickly to customer needs. With...Read more
  • 0 Comments
Woman holding a mug with laptop on dining room table with an HP Elite Dragonfly. Keywords: remote work, remote working, work from home, working at home, home office

Redefining what it means to understand customer sentiment 

  • By Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer’s voice to be heard through multiple channels. Unsolicited feedback, such as online reviews on e-commerce platforms,...Read more
  • 0 Comments
A female employee wearing a face mask and working on her Surface Book laptop at her desk. Hybrid Workplace collection.

How banks use customer data platforms to streamline connections 

  • By Product Marketing Manager, Microsoft Dynamics 365 Customer Voice
Any professional working in the banking industry would tell you that customers are their most important asset. In these unprecedented times, banks have a responsibility to prioritize customer needs and support essential workers, to alleviate anxiety, and respond to shifting tastes and preferences. As customers continue to face extraordinary financial circumstances, with new federal assistance...Read more
  • 1 Comment