Microsoft Dynamics 365 Blog

Posts

The evolution of retail store into an experience center 

5 min read

With more and more customers looking to digital channels for product information, feedback, and insights, the role of the store is changing from a place that simply houses and transacts products to another integral step in building and differentiating customer experience. While this transformation has been taking place these past several years, the recent impact…Read more

0 Comments

Dynamics 365 helps build the retail supply chain of the future 

6 min read

Earlier in 2021, we had discussed how retailers can create an intelligent supply chain to successfully navigate through the disruptions and quickly adapt to changing customer behavior. As our retail customers embarked on the journey to create a resilient and intelligent supply chain, there were three key areas that emerged where our customers prioritized their…Read more

0 Comments

Bridging the omnichannel gap in retail with Dynamics 365 

5 min read

Omnichannel has been around for more than a decade now, so it might be surprising to realize that there are still gaps in a strategy that has become table stakes for most retailers. The gap that does exist presents a lack of clarity about what omnichannel retail is and the inability of organizations to deliver…Read more

0 Comments

Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms 

2 min read

Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. Microsoft’s work to help enterprises, especially those in the retail, consumer brands, healthcare, manufacturing, and media and advertising industries to meet their customers’ expectations by delivering privacy-aware, consent enabled personalization has gained some…Read more

0 Comments

Convert data into 3D assets using Dynamics 365 Guides, AI Builder, and Power Automate 

5 min read

As digital transformation drives innovation and transforms the way we work, we see business operations and traditional internal processes being disrupted daily. To adapt and scale changes across their business, many organizations are overwhelmed and faced with digitizing thousands of manual checklists, paper forms, documents, and more. The good news is today’s Microsoft solutions make…Read more

0 Comments

Dynamics 365 Marketing approaches responsible AI with intention 

6 min read

At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. We strongly believe in the power of AI to help businesses and their customers grow. We also recognize that these new technologies have the potential for misuse and harm. That’s why in Dynamics 365 Marketing, we are taking an intentional and…Read more

0 Comments

Finance insights is now generally available in Dynamics 365 Finance 

4 min read

Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers of Microsoft Dynamics 365 Finance improve the efficiency and quality of financial processes by leveraging intelligent automation. This embed requires accepting cookies from the embed’s site to view the embed. Activate the link to accept…Read more

0 Comments

Achieving personalized engagement in Business to Business organizations 

3 min read

The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. Today’s B2B buyers, accustomed to fast, frictionless, and personalized experiences in their everyday lives, bring those heightened expectations to their roles as business decision-makers in enterprises large and small. To adapt, B2B…Read more

0 Comments

Shaping the future of retail with Microsoft Customer Experience Platform 

3 min read

Today, nothing is certain for brands. Standing still means falling behind. Heritage brands are no different. Now more than ever, brands need to find authentic ways to engage with digitally-savvy consumers no matter where they are. How do brands steeped in tradition create modern experiences that resonate with today’s digital-native consumers? Heritage brands like Campari…Read more

0 Comments

Why AI and real-time visibility are a game-changer for order lifecycle management 

4 min read

In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies to give end customers the options to order from anywhere and ship to everywhere. As the use of these online sales channels continues to expand, so too does the number of third-party fulfillment partners…Read more

0 Comments

The most important customer experience metrics (that you’re not tracking yet) 

4 min read

Marketing professionals go to great lengths to understand customers. Detailed personas are written to identify the motivations, interests, and buying patterns of prospects and customers. But all too often, these personas—and their resulting customer journeys—are informed by data points important to the organization, not the customer. You cannot claim to be customer-centric, customer-first, or customer-obsessed…Read more

1 Comment

Enhance visibility with Dynamics 365 digital supply chain solutions 

4 min read

The concept of the global control tower first appeared on the radar of supply chain leaders around 15 years ago. As more and more companies pursued end-to-end visibility for increasingly globalized supply chains, the idea quickly gained momentum. IndustryWeek noted global control towers as one of the hottest supply chain buzzwords of 2008.1 Still, for an idea that has…Read more

0 Comments