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Dynamics 365 Blog

Enhance your Dynamics 365 mixed reality experiences on HoloLens 2 

HoloLens 2 is now available, with breakthroughs in hardware design, AI, and mixed reality. Dynamics 365 mixed reality applications take full advantage of these breakthroughs to deliver even more immersive ways to learn, communicate, and collaborate hands free. With a HoloLens 2 device, front line workers using Dynamics 365 Remote Assist and Dynamics 365 Guides,...

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Working together to support our mutual customers 

Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms. At Microsoft we believe it’s important to serve our customers with platforms and services that empower them to achieve more. With this as our North Star mission, we work...

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Announcing RPA, enhanced security, no-code virtual agents, and more for Microsoft Power Platform 

It’s a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help your organization drive more impactful business outcomes and take proactive actions that will uniquely position and differentiate your business in the...

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New digital messaging offer enhances omnichannel features in Customer Service 

Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for Customer Service. With digital messaging, you’re able to further empower contact centers to provide seamless, more personalized customer service across a wide range of channels. Combining...

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Delivering five star experiences with a customer data platform 

For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital. While advancements in technology have led to more automated and self-service functions across hospitality organizations like online booking and reservations, it has also...

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4 essential capabilities to make the most of AI in the workplace 

To realize the benefits of AI, your business needs more than great technology and great data. That’s a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes....

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New scenarios added to Dynamics 365 Higher Education Accelerator 

Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. Technology is transforming how institutions engage with students and their constituents and improving student outcomes. Last year at Educause we released the Microsoft Higher Education Accelerator which provided a data model and sample apps and analytics tailored for higher education. Along the...

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Celebrate Customer Service Week and the agents who make it all happen 

Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you who understand what goes on behind the veil of customer service, you know how it feels to get in...

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Watch the Microsoft Business Applications October Virtual Launch Event 

The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at the new innovations we’re rolling out for Dynamics 365 and the Microsoft Power Platform. Register today for this free event, and then...

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Announcing Dynamics 365 Commerce preview 

Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of those industries that everyone can relate to. Shopping is ingrained in our daily lives, with today’s consumer demanding engaging and integrated shopping experiences across storefronts–physical stores, online...

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ISVs: Recertify your Dynamics 365 Applications apps by October 15 

ISVs have until October 15th to recertify Dynamics 365 applications in the AppSource marketplace. One of our most important goals for the Business Applications ISV ecosystem is ensuring that every application in the AppSource marketplace is of high quality. Apps in the marketplace are software as a service (SaaS) based offerings. This is important for everyone involved – customers...

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Strategic investments in core HR drive operational excellence 

Our vision for Dynamics 365 Talent is to balance operational excellence, organizational agility, and the employee experience to create a workplace where people and the business thrive. To help our customers achieve this mission, we’re investing heavily in our core HR capabilities. Today we’re excited to announce that we have procured the rights to strategic...

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