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Dynamics 365 Blog


Improve sales productivity and remote selling with Sales accelerator 

Sales leaders face an unprecedented challenge to meet increasingly demanding buyer needs, all while managing the limitations of a world restricted by COVID-19. According to Gartner, “Before the pandemic, about 46 percent of a B2B sales rep’s time was spent either with a customer or at that customer’s work premises.” While the responsibilities of sales...Read more

Key learnings from emergency communications 

One very unsettling aspect of the COVID-19 pandemic is how it has exposed weaknesses in the communications plans that are meant to helpful. But in this moment, a communications cacophony rules. Medical and governmental authorities have messages they need to get to everyone. Businesses have a set of specific messages for employees and another set...Read more

Microsoft Cloud for Healthcare brings the best from organizations around the world 

For years, Microsoft has partnered with many healthcare organizations to envision and deliver on their digital future. These past few months brought on an unprecedented urgency, as healthcare organizations pivoted to manage the unexpected. We have learned together, how to rapidly adapt and innovate in healthcare, in response to crisis, and continuously improve operations and...Read more

Dynamics 365 training: Good for workers and great for business 

As a business owner, you think strategically. You invested in Microsoft Dynamics 365 because you wanted to connect data and business intelligence across your teams and to use artificial intelligence for insights that can help you drive business decisions. But consider, do your employees have the skills they need to take advantage of the powerful...Read more

Watch on-demand sessions from Microsoft Business Applications Summit 2020 

A big thank you to everyone who joined us live at the all-digital Microsoft Business Applications Summit. If the event was held in-person, we would’ve needed a larger convention center! The live event is over, but the opportunities to learn and connect have just started. We invite you to watch sessions from the day on-demand,...Read more

MBAS 2020: Moving forward, together 

Today, we’re hosting the first-ever fully digital Microsoft Business Applications Summit. Just six weeks ago, the community expected we would be together this week in Dallas, Texas. Now, of course, we are looking forward to connecting with you virtually. In these past weeks, every business has shifted focus to adjusting to new and unexpected challenges, and doing so at lightning speed. Our team has mobilized efforts to help organizations stay connected to...Read more

ISV Connect Program: new opportunities for Business Applications partners 

In a few days we’ll be together—virtually—at the Microsoft Business Applications Summit to share the latest innovations and tools with the Microsoft Dynamics 365 and Microsoft Power Platform community. I’ll also be leading a session on the Business Applications ISV Connect program and how we’re seeing partners build great solutions in our ecosystem. There’s still...Read more

How Microsoft and American Express help merchants battle fraud 

Many of us have experienced a rejected credit card transaction when shopping online. Questions flood the mind such as “Did I pay my bill?” “Have I exceeded my credit limit?” “Was my card stolen?” Too often, fraudulent activity alerts triggered for card-not-present transactions (those conducted online or over the phone) result not from customer actions,...Read more

Maintain business continuity with Dynamics 365 Field Service 

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. In today’s dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers. That means adjusting one’s field service...Read more

Join the all-digital Microsoft Business Applications Summit 

Join us on Wednesday, May 6, 2020, for Microsoft Business Applications Summit, a single-day (7:30 AM to 6:00 PM Pacific Time), all-digital, no cost event packed with expert-led sessions and community networking opportunities. Register now and read on for what to expect in the new digital format. Why attend? Three great reasons to join the...Read more

Rapidly scale patient screening and assessments for COVID-19 

As the world copes with the COVID-19 pandemic, Microsoft is providing cloud solutions to frontline responders to help coordinate and automate emergency responses. We previously reported solutions to help track critical resources, coordinate crisis communications, and create a crisis response bot. A new solution—the Patient Scheduling and Screening Template—is now available, designed to help healthcare...Read more

Modernize field service with Dynamics 365 Remote Assist 

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. Organizations with essential frontline employees in the field are facing a unique set of challenges responding to the COVID-19 crisis. With travel restrictions and many technicians working remotely, the challenge is to keep employees...Read more