Microsoft Dynamics 365 Blog

Derive actionable insights from your customer service data 

3 min read

We’re introducing a new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view. By surfacing key topics discovered and generated by AI, customer service managers can more easily discover issues and monitor progress. Organizations today are often faced with the challenge of information overload that might hinder their path…Read more

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Improve efficiency and quality with AI-infused finance processes 

2 min read

AI is going to transform the finance function. This common platitude is typically backed with little or no substance. However, when addressing common finance challenges, the opportunities for transformation become abundant. Workstreams are often hindered by legacy technology and traditional processes. Employees are expected to work quickly and accurately, but have a huge workload of…Read more

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How predictable is your sales forecast? 

3 min read

Sales forecasts are wrong more than half the time, according to CSO Insights. That’s just slightly worse than a 10-day weather prediction! It turns out that sales forecasting in practice is less science and more guesswork, depending heavily on gut feel and spreadsheets for most organizations. The process is prone to bias and error and…Read more

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Business Applications ISV Connect: Current update and path forward 

4 min read

Some of the best experiences I’ve had at Microsoft have been building new ecosystems and reviving existing ones. Last April, the Business Applications team began interviews with ISVs to learn how we can better serve our community. In July, we announced the Business Applications ISV Connect program. Our systems launch in September enabled new co-marketing…Read more

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Why educators should be looking at marketing automation 

3 min read

When people hear the words education and automation in the same sentence, many automatically presume the topic is online education. But automation crosses disciplines. As the population and social circumstances change, post-secondary education institutions face a shifting array of challenges, including attracting and retaining enrollment as well as reaching the segment that has left without…Read more

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Preview new benefits capabilities for Dynamics 365 Human Resources 

2 min read

As the war for talent intensifies, companies are offering a broader and richer set of benefits to attract and retain their best employees. We understand that this can be a complex and time-consuming process. Our new benefits capabilities in Dynamics 365 Human Resources will help with benefits administration by providing more flexible plan configurations, as…Read more

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Create an amazing e-commerce customer experience with fraud protection 

4 min read

Fraud is a huge barrier for everyone involved in an e-commerce transaction. From the bank, to the merchant, and the customers themselves, fraud prevention can add friction to the customer experience and cause inaccurate approvals or wrongful rejections that result in increased operational costs and, ultimately, decreased revenue. There is a new approach to fraud…Read more

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2020 release wave 1 plans for Dynamics 365 and Power Platform now available 

3 min read

Today, we published the 2020 release wave 1 plans for Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that will be released between April and September 2020. The new features and enhancements demonstrate our continued investment to power digital transformation for our customers and partners. Dynamics 365 The first release wave of the…Read more

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Enhancements to Dynamics 365 Higher Education Accelerator now available 

3 min read

In October 2018, we announced the Microsoft Higher Education Accelerator, enabling ISVs and other solution providers to quickly build industry vertical solutions tailored for higher education. Since then, we have updated the accelerator with new scenarios to help institutions transform how they engage with students and their constituents and improve student outcomes. Our latest version,…Read more

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Five ways nonprofits can benefit from marketing automation 

4 min read

Nonprofits (or not-for-profits) exist in a highly competitive world. According to a report from Giving USA, the sector is large and with one crucial exception, growing: Donations. American organizations and individuals provided record-breaking levels of support in 2017. Strong support continued in 2018, with total giving from individuals, foundations, and corporations exceeding $427 billion. That’s…Read more

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Expanding our vision for retail with Dynamics 365 at NRF 2020 

6 min read

Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies that help retailers stay nimble, relevant, and anticipate customer needs and shopping preferences. As my colleague Shelley Bransten,…Read more

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Dynamics 365 and Power Platform timeline for the 2020 release wave 1 

2 min read

Key dates for the upcoming release wave As the business environment rapidly changes, we’re dedicated to proactively delivering new capabilities to enable our customers and partners to drive toward strong business outcomes. We deliver these capabilities through two release waves per year. Today, we’re announcing the key dates for the first release wave of updates planned…Read more

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