Microsoft Dynamics 365 Blog

4 essential capabilities to make the most of AI in the workplace 

3 min read

To realize the benefits of AI, your business needs more than great technology and great data. That’s a given. You need tools and applications your employees will actually use that empower them to quickly develop solutions that drive efficiencies. Then, as they become more familiar with AI, that help them confidently reach for bigger outcomes….Read more

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New scenarios added to Dynamics 365 Higher Education Accelerator 

1 min read

Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more. Technology is transforming how institutions engage with students and their constituents and improving student outcomes. Last year at Educause we released the Microsoft Higher Education Accelerator which provided a data model and sample apps and analytics tailored for higher education. Along the…Read more

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Celebrate Customer Service Week and the agents who make it all happen 

5 min read

Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you who understand what goes on behind the veil of customer service, you know how it feels to get in…Read more

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Watch the Microsoft Business Applications October Virtual Launch Event 

1 min read

The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at the new innovations we’re rolling out for Dynamics 365 and the Microsoft Power Platform. Register today for this free event, and then…Read more

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Announcing Dynamics 365 Commerce preview 

6 min read

Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of those industries that everyone can relate to. Shopping is ingrained in our daily lives, with today’s consumer demanding engaging and integrated shopping experiences across storefronts–physical stores, online…Read more

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ISVs: Recertify your Dynamics 365 Applications apps by October 15 

2 min read

ISVs have until October 15th to recertify Dynamics 365 applications in the AppSource marketplace. One of our most important goals for the Business Applications ISV ecosystem is ensuring that every application in the AppSource marketplace is of high quality. Apps in the marketplace are software as a service (SaaS) based offerings. This is important for everyone involved – customers…Read more

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Strategic investments in core HR drive operational excellence 

4 min read

Our vision for Dynamics 365 Talent is to balance operational excellence, organizational agility, and the employee experience to create a workplace where people and the business thrive. To help our customers achieve this mission, we’re investing heavily in our core HR capabilities. Today we’re excited to announce that we have procured the rights to strategic…Read more

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New process to submit support requests for Dynamics 365 Business Central 

1 min read

The Business Central Administration Center has been updated so that partners can submit requests for support. Use the question mark in the top right corner, and then, from the menu, choose the New Support Request menu item.     This link directs you to the Power Platform Admin Center where you submit the actual support…Read more

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6 tips for global versus local changes – Universal Resource Scheduling 

7 min read

In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization. There are unique requirements for local implementations, and autonomy is essential to enable local branches to swiftly adapt to their unique requirements without jeopardizing the global implementation. I…Read more

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3 common roadblocks to maximizing AI and how to bypass them 

4 min read

If AI is so transformative, why haven’t more enterprises embraced it already? Perhaps we’ve been trying to force a square peg into a round hole by asking people to adapt to AI, instead of the other way around. At Microsoft, we’re striving to change that. We believe business users closest to specific problems have the…Read more

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Retail webinar for September 

2 min read

The monthly Retail webinar for September was held on the 5th of September and showcased various features, some of which are releasing soon and others that are in the early stage of design.  We started the demos with an update to the “Preferred payment methods” feature which allows retailers to define eligible payment methods for…Read more

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Five ways companies are transforming marketing 

4 min read

Digital transformation is essential to thriving and growing – and in some cases, surviving – in nearly every industry in every corner of the world. Making that transformation with minimal internal disruption and positive outcomes is the central goal of many organizations. Every organization’s transformation must take careful consideration of its past, including legacy systems…Read more

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