Microsoft Dynamics 365 Blog

New in Dynamics 365 Customer Service Insights: Share workspaces, train AI model with renamed topics 

2 min read

Since our announcement of the General Availability of Customer Service Insights on April 30, 2019, we’ve continued to work hard throughout the month of May to add even more capabilities to the service. Today, we are excited to share a couple of new features we think you’ll be excited about. Also, with Microsoft Business Applications…Read more

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Announcing new features, growing demand for Dynamics 365 and Power Platform 

8 min read

2019 release wave 2 plan, AI Builder, updated AI capabilities, and a new look for Power BI, PowerApps Portals, and enhancements for Microsoft Flow all coming this year. Today, I had the opportunity to join more than 4,500 members of our community at the Microsoft Business Applications Summit (MBAS) in Atlanta. MBAS is a special…Read more

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Create amazing patient experiences by leveraging the retail playbook 

3 min read

The need to revolutionize the delivery of patient care has never been greater than it is right now. To remain profitable and relevant, healthcare providers have no choice but to rapidly evolve. The urgency to evolve is in large part due to growing populations with increasing needs and a greater expense to care for them….Read more

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Watch live: Microsoft Business Applications Summit opening keynote 

1 min read

Can’t make it to Microsoft Business Applications Summit this year? Don’t worry, we’ve got you covered – you can livestream the opening keynote live from Atlanta, Georgia June 10 at 8:30 a.m. EDT. Watch as James Phillips, Corporate Vice President of Microsoft’s Business Applications Group, kicks off the conference with a special keynote celebrating the…Read more

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Dynamics 365 & Power Platform timeline for the 2019 release wave 2 

2 min read

April 2019 marked a significant milestone for Dynamics 365. Our customers are now on the latest in-market version of Dynamics 365 and we’ve modernized how updates are delivered to our users. Today, I want to follow-up with an update on the April ’19 release, as well as reveal the timeline for the 2019 release wave…Read more

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New! Dynamics 365 Virtual Agent for Customer Service is available for preview 

5 min read

It is with great pleasure that we’re announcing availability of the public preview of Dynamics 365 Virtual Agent for Customer Service. Virtual Agent for Customer Service is the latest Dynamics 365 AI-based end-to-end solution enabling organizations to easily transform customer service through the power of artificial intelligence (AI). Virtual Agent for Customer Service is built…Read more

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Last chance to register for the Microsoft Business Applications Summit 

2 min read

We can’t wait for the Microsoft Business Applications Summit this year – and it’s almost here! Coming to Atlanta, Georgia June 10 – 11, this is your chance to get hands-on with your favorite tools, get one-on-one time with experts and engineers, and collaborate with our vibrant community of data drivers. Why Attend? Here are the top 10 reasons to join us…Read more

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The future of Dynamics 365 for Project Service Automation (PSA) 

3 min read

Organizations that sell project-based services need automation of end-to-end business processes to empower Project Managers, Project Accountants, and Portfolio Managers to efficiently track, manage, and deliver these services, from the initial sale all the way to invoicing. In order to achieve this, seamless integration of best in-class work management applications with business applications is essential. Because…Read more

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Deprecation of Unified Service Desk 3.2 and lower versions, and features 

2 min read

To help provide the best possible Unified Service Desk experiences, we recently announced the General Availability of Unified Service Desk 4.1, delivering improved performance and a host of feature enhancements. Below you’ll find information about the versions and features that have been marked as deprecated with the latest release of Unified Service Desk 4.1. Administrators and IT professionals…Read more

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Now live: Microsoft Business Applications Summit 2019 session catalog 

3 min read

The full session catalog for the Microsoft Business Applications Summit is now available! Explore more than 150 expert-led sessions and workshops (plus 16 pre-days!) packed into this two-day conference, taking place in Atlanta, Georgia June 10 – 11, 2019. Registration is still open, so secure your spot today. Microsoft Business Applications Summit is your team’s…Read more

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Business Applications ISV news at Build 2019 

3 min read

Microsoft Build 2019 is here, and thousands of developers are learning about the latest technologies, sharing best practices with colleagues, and writing lots of code. Last week I wrote about business applications sessions to see at Build, and on Monday I discussed updates for helping ISVs (independent software vendors) and developers be successful from both…Read more

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“Mayor of the Internet” to keynote Microsoft Business Applications Summit 

2 min read

We’re thrilled to announce Reddit Co-Founder Alexis Ohanian will be our special guest keynote speaker at the Microsoft Business Applications Summit, coming to Atlanta, Georgia on June 10 and 11, 2019. Dubbed the “Mayor of the Internet” by Forbes, Ohanian cofounded Reddit in 2005, sold the site to Condé Nast in 2006, then returned in…Read more

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