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Dynamics 365 Blog

Dynamics 365 Sales Insights app (with conversation intelligence) generally available 

Sales organizations are looking for ways to harness the power of AI and transform their business. Every time sellers interact with customers, data is getting created in various systems and organizations are left seeking ways to generate value from the data assets that are created. Customer conversations are a critical part of the sales cycle,...Read more

New! Better grouping of cases into topics in Dynamics 365 Customer Service Insights 

We’re excited to announce the release of a couple new features that enhance how cases are grouped into topics in Dynamics 365 Customer Service Insights. This blog explains how your service organization can take advantage of the new capabilities, and gives some tips for how to influence the AI models to improve topic quality. Map...Read more

Accelerating innovation with Dynamics 365 and the Power Platform 

Every year, we bring together thousands of Microsoft partners from around the world to celebrate, connect, and learn about what’s coming in the next year. Just last week, I had the chance to join this year’s Microsoft Inspire with 13,000 of our partners in Las Vegas, and it was an amazing week full of energy...Read more

Extending Dynamics 365 to accelerate partner revenue 

If you’re a partner led organization that depends on indirect channels as one of the primary business growth drivers, choosing the right partner engagement relationship management solution is the key to drive scale. The average partner program contains a number of distinct components. With partner solutions such as partner relationship management (PRM) and Ecosystem Cloud,...Read more

Replace your Voice of the Customer surveys with Microsoft Forms Pro 

Introduction With the deprecation of Voice of the Customer, we recommend you start using Microsoft Forms Pro for getting your customer feedback. Forms Pro provides seamless integration for surveys within Microsoft Business Applications, including Dynamics 365 and Office 365. You can use Forms Pro to send surveys to Dynamics 365 contacts. You can do this...Read more

Microsoft Dynamics 365 Banking Accelerator is now generally available 

Financial institutions face increasing competitive pressure to deliver the digital experiences reshaping the way banks do business. Today’s customer expects a more personalized, hassle-free experience from banks with mobile and online banking tools rapidly replacing traditional face-to-face interactions. The Microsoft Dynamics 365 Banking Accelerator, now generally available, includes an industry-standard data model that enables banking...Read more

Accelerating opportunities for ISVs with new programs and technology 

Next week at Microsoft Inspire in Las Vegas, Microsoft will host our annual partner conference where our company wide vision will be shared, including Microsoft Business Applications. The Business Applications Total Addressable Market (TAM) is predicted to be at $125B by 2022, and 57 percent of this will be driven by ISVs. Dynamics 365 and...Read more

Video series: Transform field service with Dynamics 365 

Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge. This pain point bleeds into other challenges, including the respondents second largest concern of meeting growing customer demands and expectations at 46 percent. These two challenges make sense...Read more

Capture and analyze feedback with Microsoft Forms Pro, now generally available 

Listening and responding to feedback is one of the most important parts of running a business. Starting today, with the general availability of Microsoft Forms Pro, everyone in your organization can collect timely feedback from customers and employees and gain actionable insights from the results. Microsoft Forms Pro is a simple to use, yet robust...Read more

Voice of the Customer deprecation 

This impacts only customers who are using the Voice of the Customer solution for Dynamics 365 apps. With the release of Microsoft Forms Pro, we are announcing the deprecation of Voice of the Customer within Dynamics 365. Moving forward, Forms Pro will provide seamless integration for surveys within Microsoft Business Applications, including Dynamics 365 and...Read more

Generate PDF quote documents based on standardized templates 

When a customer is ready for a formal proposal that contains the most current pricing information and product quantities, they are generally presented with a quote. Until now, a salesperson using Dynamics 365 for Sales could generate quote documents only in Word format using Microsoft Office templates. They then had to convert the Word docs...Read more