Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit. Coming to Atlanta, Georgia June 10 – 11, 2019, this is the place to dive deep with the tools you use every day, get a sneak peek at what’s new and next, and connect with Read more
Service organizations are continually challenged to meet rising customer expectations. It often seems like creating a positive customer experience and growing customer engagement are moving targets. And confusion arises as these terms are often used interchangeably. Understanding the difference is the first step in enhancing the customer experience and customer engagement. First, let’s define the Read more
Today, we published the April ’19 release notes, a compilation of hundreds of new features for Dynamics 365 and Power Platform that will be released between April and September 2019. The new features and enhancements in this release demonstrate our continued investment in capabilities to power digital transformation, from AI-infused intelligence to breakthrough customer experiences. Read more
A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. For example, trying to isolate the cause of a customer’s inexplicably high heating bill in the month of August. And for the longest time, companies made do, thinking the challenges of troubleshooting, such as scheduling inefficiencies and Read more
In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner. Today, I want to follow-up with an update on our progress since July, as well as reveal the timeline and details for the April ’19 release. Read more
Connect with experts, collaborate with your community and maximize learning opportunities at Microsoft Business Applications Summit, returning June 10-11, 2019 in Atlanta, GA. Back for its second year, this is the premier place for power users, analysts and technical architects to get hands-on with the tools you use every day – and get a sneak Read more
Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance. 3 ways event-driven sales processes will impact the Read more
At Microsoft Ignite 2018, James Phillips and I shared the main stage to showcase real stories from organizations leveraging Microsoft Business Applications to disrupt business as usual and innovate to meet the changing expectations of customers. Now it’s your turn. Today we’re introducing new videos that showcase what’s possible and the opportunity to join the Read more
In keynotes and sessions at Microsoft Ignite 2018 last week, we shared many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365 Read more
As we continue our momentum and investments in Microsoft business applications, I’m excited to highlight some of the new capabilities in the October 2018 release of Dynamics 365 and the Power platform at Ignite 2018 today. In my keynote at the event with Alysa Taylor, we are featuring two customers, Polaris Industries and Northwell Health. Read more
Even if you can’t attend Microsoft Ignite in person, you don’t need to miss out. We’re bringing the Microsoft Ignite experience to your desktop! Join us live from Orlando on Monday, September 24 at 11:00 AM EST as we live stream the Business Applications Ignite keynote featuring James Phillips, Corporate Vice President, Engineering and Alysa Read more
Change across organizations, markets and industries is usually steady and predictable, with occasional jump starts that can spark innovation—typically fueled by the intersection of new technology with market demand. This phenomenon is happening right now in Field Service as competitive pressure forces organizations to rethink how to keep customers satisfied by ensuring 100 percent uptime Read more