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Dynamics 365 Blog

Blog Posts for Topic: Retail

Two associates in retail.

Announcing Dynamics 365 Commerce preview 

Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of those industries that everyone can relate to. Shopping is ingrained in our daily lives, with today’s consumer demanding engaging and integrated shopping experiences across storefronts–physical stores, online...Read more
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Coworkers sitting in a conference room.

Release wave 2 launches with over 400 updates, new apps, and industry solutions 

  • By James PhillipsCorporate Vice President, Business Applications Group
2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. This release wave—one of our largest to date—showcases our continued investment in artificial intelligence to...Read more
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Team reviewing customer insights in retail.

Why personalization is key to surviving today’s retail market 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before. Customers today are well-informed, highly selective, and expect intuitive, engaging, and personalized experiences when they shop – with consistency across every buying channel they use....Read more
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Dynamics 365 for Retail webinars 

We know that applications and services can sometimes change at a fast rate, and that it can be hard for consumers to keep abreast of all the latest changes. To help you stay current, the Microsoft Dynamics 365 for Retail product team conducts a monthly webinar on the first Thursday of every month, providing information...Read more
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Two retail store employees scanning linen and pillows.

How Frette modernized a heritage brand on Dynamics 365 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
One might think that the world’s oldest brands are least resistant to change—as if innovation and heritage are opposing ideas in business. Instead, we can learn a lot about endurance in modern business from retail brands that have adapted to change for decades or, in the case of luxury linen maker Frette, for more than...Read more
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Two men sitting down to talk at an event.

Unlock next at Microsoft Business Applications Summit 2019 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit. Coming to Atlanta, Georgia June 10 – 11, 2019, this is the place to dive deep with the tools you use every day, get a sneak peek at what’s new and next, and connect with...Read more
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People sitting in a business meeting with laptops.

New AI, mixed reality business solutions lead the way for Microsoft Dynamics 365 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
Today at Microsoft Business Forward in Paris, France we connected with hundreds of global business leaders to share our vision for Microsoft Business Applications. In addition, I had the privilege to unveil new Dynamics 365 AI and mixed reality applications, and new solutions to help businesses unlock deeper insights from data across their organizations. The...Read more
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Two men sitting down and reviewing content on a tablet.

Introducing the Savvy Business Leaders podcast series 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Savvy Business Leaders is a five-episode thought leadership podcast series featuring industry-leading influencers and some of the leading brands tackling emerging business challenges facing leadership teams today. Host Bill Detwiler, Managing Editor of TechRepublic and Tech Pro Research, interviews leading experts to dive into key areas of business transformation, from relationship selling to connected field...Read more
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Omnichannel in 2019: There’s plenty in store for retail customers 

2019 is shaping up to be a big year for the omnichannel retailer. According to the National Retail Federation, retailers saw a 40 percent increase in multichannel shopping in the 2018 holiday season, with social and mobile technologies reigning supreme in the customer shopping experience. It’s no surprise then, that omnichannel was top-of-mind for attendees...Read more
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April ’19 release notes for Dynamics 365 and Power Platform now available 

  • By Mo OsborneCorporate Vice President and Chief Operating Officer, Business Applications Engineering
Today, we published the April ’19 release notes, a compilation of hundreds of new features for Dynamics 365 and Power Platform that will be released between April and September 2019. The new features and enhancements in this release demonstrate our continued investment in capabilities to power digital transformation, from AI-infused intelligence to breakthrough customer experiences....Read more
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The innovations and brands reshaping retail experiences in 2019 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical. Success is ever more dependent on harnessing data—everything from customer...Read more
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Find out what the future of retail looks like at NRF 2019 

As many retail professionals gear up for retail’s BIG show—the 2019 NRF Annual Convention & EXPO—many are still processing the year that was. 2018 was turbulent, by any measure, but that volatility also drove momentum for transformative retail experiences. In 2018, many brands felt the influence of the digital-native shopper—young, price-conscious, and willing to jump...Read more
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