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Microsoft Dynamics 365 Blog

Blog posts for Retail

Female first line worker in retail store, standing directly in front of merchandising display wall filled with fabric panels while using pen on ASUS convertible laptop folded open as tablet (screen not shown).

Introducing new functionalities to Dynamics 365 Connected Store 

  • By Vishal SoodGeneral Manager, Microsoft Dynamics 365 Connected Store
Earlier this year at NRF, we laid out our vision for Microsoft Dynamics 365 Connected Store and had an opportunity to learn a lot from our customer discussions. Today, we are taking the next step in that journey and are excited to expand our Dynamics 365 Connected Store preview experience. Dynamics 365 Connected Store uses...Read more
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Deliver smarter, connected retail experiences with Dynamics 365 Commerce 

Today we’re announcing the official release of Dynamics 365 Commerce, an evolution of Dynamics 365 Retail that is generally available today across the globe. Dynamics 365 Commerce delivers a complete omnichannel solution that unifies back-office, in-store, and call center experiences, as well as introduces new e-commerce functionality to support seamless customer shopping experiences across physical...Read more
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What’s in store for retail with the customer data platform 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
According to industry analysts, 2020 will bring exciting innovations that promise to reshape the retail industry. Let’s take a look at the opportunities and explore the data challenges resulting from these trends. Augmented reality (AR) takes the stage Technology is catching up with expectations, with second generation augmented reality tools that make the technology more...Read more
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Introducing Dynamics 365 account protection and loss prevention 

  • By Kapil TandonCore Product Manager Lead, Dynamics 365 Fraud Protection
Process efficiency is key to growing an e-commerce business. To meet this goal, retailers need better intelligence to better monitor discount, return, and account fraud, helping to protect and improve revenue, reputation, and customer service. As a premium solution partner, Microsoft has deeply invested in artificial intelligence (AI) based systems to help retailers increase process...Read more
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Redefining shopping excellence with a unified commerce solution 

The retail industry has been going through tremendous change and transformation over the past decade. Many have speculated that traditional brick and mortar retail is dying, and that customers are moving completely to online platforms for their shopping needs. This is, however, not the case. According to a report by the National Retail Federation, retail...Read more
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Expanding our vision for retail with Dynamics 365 at NRF 2020 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. The only certainty in the new decade is the need for technologies that help retailers stay nimble, relevant, and anticipate customer needs and shopping preferences. As my colleague Shelley Bransten,...Read more
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Two associates in retail.

Announcing Dynamics 365 Commerce preview 

Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of those industries that everyone can relate to. Shopping is ingrained in our daily lives, with today’s consumer demanding engaging and integrated shopping experiences across storefronts–physical stores, online...Read more
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Release wave 2 launches with over 400 updates, new apps, and industry solutions 

2019 release wave 2 launches with new applications and hundreds of capabilities across Dynamics 365 and the Power Platform. Today marks the general availability of more than 400 new feature updates and capabilities across Dynamics 365 and the Power Platform. This release wave—one of our largest to date—showcases our continued investment in artificial intelligence to...Read more
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Why personalization is key to surviving today’s retail market 

  • By Shruti ShuklaSr. Product Marketing Manager, Microsoft Dynamics 365
The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before. Customers today are well-informed, highly selective, and expect intuitive, engaging, and personalized experiences when they shop – with consistency across every buying channel they use....Read more
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Dynamics 365 for Retail webinars 

We know that applications and services can sometimes change at a fast rate, and that it can be hard for consumers to keep abreast of all the latest changes. To help you stay current, the Microsoft Dynamics 365 for Retail product team conducts a monthly webinar on the first Thursday of every month, providing information...Read more
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How Frette modernized a heritage brand on Dynamics 365 

  • By Alysa TaylorCorporate Vice President, Business Applications & Industry
One might think that the world’s oldest brands are least resistant to change—as if innovation and heritage are opposing ideas in business. Instead, we can learn a lot about endurance in modern business from retail brands that have adapted to change for decades or, in the case of luxury linen maker Frette, for more than...Read more
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Unlock next at Microsoft Business Applications Summit 2019 

  • By Keith BarnettSr. Marketing Communications Manager, Dynamics 365
Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit. Coming to Atlanta, Georgia June 10 – 11, 2019, this is the place to dive deep with the tools you use every day, get a sneak peek at what’s new and next, and connect with...Read more
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