Microsoft Dynamics 365 Blog

Omnichannel in 2019: There’s plenty in store for retail customers 

2 min read

2019 is shaping up to be a big year for the omnichannel retailer. According to the National Retail Federation, retailers saw a 40 percent increase in multichannel shopping in the 2018 holiday season, with social and mobile technologies reigning supreme in the customer shopping experience. It’s no surprise then, that omnichannel was top-of-mind for attendees Read more

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April ’19 release notes for Dynamics 365 and Power Platform now available 

2 min read

Today, we published the April ’19 release notes, a compilation of hundreds of new features for Dynamics 365 and Power Platform that will be released between April and September 2019. The new features and enhancements in this release demonstrate our continued investment in capabilities to power digital transformation, from AI-infused intelligence to breakthrough customer experiences. Read more

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The innovations and brands reshaping retail experiences in 2019 

4 min read

This week, at NRF 2019—Retail’s Big Show—we’re excited to showcase both new innovations that will transform retail in 2019 and retail brands we’re working with to reinvent the customer experience, including Dr. Martens, Goodwill, and Stefano Ricci. Knowing your customer has never been more critical. Success is ever more dependent on harnessing data—everything from customer Read more

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Find out what the future of retail looks like at NRF 2019 

3 min read

As many retail professionals gear up for retail’s BIG show—the 2019 NRF Annual Convention & EXPO—many are still processing the year that was. 2018 was turbulent, by any measure, but that volatility also drove momentum for transformative retail experiences. In 2018, many brands felt the influence of the digital-native shopper—young, price-conscious, and willing to jump Read more

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The year ahead: Introducing the 2019 Retail Trends Report 

4 min read

2018 was a roller coaster ride for retail as businesses scrambled to adjust to changes that are reshaping the retail landscape. What’s in store for 2019? Our new survey of the state of retail reveals more change is in store, plus opportunities to reinvent operations to be faster, smarter, and nimbler. The 2019 Retail Trends Read more

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Announcing the Dynamics 365 April ‘19 release timeline 

3 min read

In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner. Today, I want to follow-up with an update on our progress since July, as well as reveal the timeline and details for the April ’19 release. Read more

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Microsoft Business Applications Summit is back – join us June 10-11, 2019 in Atlanta! 

1 min read

Connect with experts, collaborate with your community and maximize learning opportunities at Microsoft Business Applications Summit, returning June 10-11, 2019 in Atlanta, GA. Back for its second year, this is the premier place for power users, analysts and technical architects to get hands-on with the tools you use every day – and get a sneak Read more

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Four essential webinars for sales, marketing, customer service, and finance pros 

3 min read

Our webinar series provides a wealth of insights from Microsoft experts, market researchers, and industry luminaries with one goal in mind: to help you optimize your business and accelerate digital transformation initiatives. The latest additions are essential viewing for professionals across sales, marketing, customer service, and finance. 3 ways event-driven sales processes will impact the Read more

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October 2018 release: customer momentum, new content and announcing 2019 Business Applications Summit 

2 min read

At Microsoft Ignite 2018, James Phillips and I shared the main stage to showcase real stories from organizations leveraging Microsoft Business Applications to disrupt business as usual and innovate to meet the changing expectations of customers. Now it’s your turn. Today we’re introducing new videos that showcase what’s possible and the opportunity to join the Read more

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ROI revealed: Microsoft Dynamics 365 delivers $16.97 for every dollar spent 

1 min read

In keynotes and sessions at Microsoft Ignite 2018 last week, we shared many stories of organizations that are leveraging Dynamics 365 to fundamentally transform the organization to meet the changing expectations of customers. These success stories are compelling, however it begs the question: “what’s the true return on investment (ROI) for an average Dynamics 365 Read more

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Bringing our October 2018 release to life at Ignite 

1 min read

As we continue our momentum and investments in Microsoft business applications, I’m excited to highlight some of the new capabilities in the October 2018 release of Dynamics 365 and the Power platform at Ignite 2018 today. In my keynote at the event with Alysa Taylor, we are featuring two customers, Polaris Industries and Northwell Health. Read more

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Watch the Microsoft Ignite Business Applications keynote live 

1 min read

Even if you can’t attend Microsoft Ignite in person, you don’t need to miss out. We’re bringing the Microsoft Ignite experience to your desktop! Join us live from Orlando on Monday, September 24 at 11:00 AM EST as we live stream the Business Applications Ignite keynote featuring James Phillips, Corporate Vice President, Engineering and Alysa Read more

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