Microsoft Dynamics 365 Blog

Blog posts for Security

Customer support professional at a digital consulting firm.

The AI-powered contact center, part 4: Enhance contact center security with biometric authentication 

4 min read
  • Tony Lorentzen's headshot
    By Senior Vice President and General Manager, Intelligent Engagement, Nuance Communications

Biometric security solution streamlines customer engagements and protects interactions in every channel. We look at how integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform helps enhance customer experiences and improve fraud prevention. Read more

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Essential Dynamics 365 resources to help you with GDPR compliance 

3 min read
  • a close up of a man wearing glasses and looking at the camera
    By Senior Product Marketing Manager, Dynamics 365

Microsoft is committed to the security and privacy of customer data—ours and yours. The General Data Protection Regulation (GDPR), effective May 25, 2018, is another opportunity for us to demonstrate our commitment to protect and enable the privacy rights of individuals while helping to ensure our Dynamics customers are ready to meet their GDPR requirements Read more

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