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Hybrid Cloud Blog

As mentioned in our announcement of the RTM of Service Manager 2010, Course 50217A: Planning, Deploying and Managing Microsoft System Center Service Manager 2010 became generally available on May 17th 2010 and is now posted to the catalog on the Microsoft learning portal.  We delivered a pre-run of the course at MMS 2010 in Las Vegas this year and received great feedback, and since then the course has been delivered by a number of our partners with increasing frequency.

Designed for IT Professionals, Course 50217A is a 4 day instructor-led course that provides you all you need to know in order to install, configure and use System Center Service Manager 2010 with the other System Center products.  There are 12 modules to the course as follows:

  • Module 1: ITIL/MOF Overview
  • Module 2: Change Management
  • Module 3: Configuration Management
  • Module 4: Service Desk
  • Module 5: Incident Management
  • Module 6: Problem Management
  • Module 7: Reviews and Reports
  • Module 8: Organizational Analysis
  • Module 9: Planning and Architecture Design
  • Module 10: Deploying Service Manager
  • Module 11: Configuration Management and Connectors
  • Module 12: Service Manager Management Packs

Full details on the course, as well as the ability to search for training near you, can be found on the Microsoft Learning website via  We hope you’ll consider this course as part of your training plan, and look forward to seeing you at our events and training sessions in the near future!


Sacha Dawes, CISSP
Sr. Technical Product Manager
System Center Solutions for Dynamic Datacenters

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