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Hi Service Manager Fans,

MMS 2011 is fast approaching, not long to go now.  I’m excited to catch up with everyone and share what’s been happening and what’s coming with System Center and specifically Service Manager.

Here’s the list of Service Manager sessions at MMS, please make sure to come check them out and especially come by the Service Manager kiosk and say hi to the Service Manager extended team of Engineers and Consultants from around the world.



Time Session Title


2:15pm BB13 – Simplifying and Automating IT Governance, Risk & Compliance
Wednesday 11:45am BB14 – System Center Service Manager: A Deep Dive into Automating ITIL and MOF
Wednesday 10:15am

BB15 – System Center Service Manager 2010 R2 Overview

Wednesday 10:15am BB20 – Monitoring IT as a Service with System Center


10:15am BB25 – System Center Service Manager 2010: Troubleshooting and Notes from the Field
Thursday 10:15am BB32 – Showtime for System Center: Management of the Common Platform


4:30pm BB34 – System Center Service Manager: Intro to Implementing your IT Processes


2:30pm BB35 – Extending System Center Service Manager: Modeling your Business Process
Wednesday 4:00pm BB52 – Service Manager & Opalis – Automation and Compliance in Action
Tuesday 10:15am BG01 – Using System Center Service Manager for Incident, Change & Problem Management

In addition to the sessions above there are some great Hands On Labs and Instructor Led Labs to check out.

IB09 ILL: Automating IT Processes on Service Manager 2010
IB10 ILL: Incident and Change Management in Service Manager 2010
IB11 ILL: Service Manager 2010 Data Warehousing and Reporting
LB09 HOL: Automating IT Processes on Service Manager 2010
LB11 HOL: Service Manager 2010 Data Warehouse and Reporting
LB12 HOL: Service Manager Integration with System Center
LB13 HOL: IT Governance, Risk & Compliance Configuration in Service Manager 2010

Thanks for reading and I’ll see you at MMS!


July 2010 295

Sean Christensen
Senior Technical Product Manager, ITIL v3 Expert
System Center Service Manager, IT Process & Compliance
System Center, Management & Security Division
Email:  Twitter: @SeanC_MSFT