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Chatbots: A benefit for state and local government operations

State and local governments are leveraging chatbots to engage citizens, make state and local services more easily accessible, and enable administrative operational activities in order to free up staff time to focus on more complex, mission critical initiatives. With tight budgets and expanded service responsibilities, leveraging technology becomes more important to state and local agencies...

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Announcing Power Platform and Dynamics 365 Updates for Microsoft Government Cloud

In the government world, I hear from civic leaders and IT staff who understand how the cloud and modern data technologies could improve efficiency and the citizen experience of government. These government leaders and staff know their technology challenges better than anyone else: governments often have legacy systems, staff struggle to make changes to customer...

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